topic Re: How to get Genesys cloud logs into splunk? in Splunk Cloud Platform

How to get Genesys cloud logs into splunk?

abhi04 — Tue, 02 Apr 2024 15:01:19 GMT

Hi Team, how can I ingest Genesys cloud logs into splunk? I see two apps

1. Genesys Pulse Add-on for Splunk

https://splunkbase.splunk.com/app/5255

2. Genesys Cloud Operational Analytics App

https://splunkbase.splunk.com/app/6552

For the Genesys Pulse Add-on for Splunk, I was able to see here we need to setup the configuration but for Genesys Cloud Operational Analytics App i dont follow the setup configuration.

Which app should be used for Genesys Cloud log ingestion into splunk Cloud?

Re: How to get Genesys cloud logs into splunk?

kiran_panchavat — Tue, 02 Apr 2024 15:15:32 GMT

@abhi04

@abhi04 Hello Abhi, To on-board the logs you have to use Splunk Add-ons not Apps. They handle tasks related to data ingestion, parsing, extraction etc. Splunk-certified or written TAs (technology add-ons) adhere to the Common Information Model (CIM) and are often used for data parsing. An app in Splunk provides a front-end interface for visualizing data. It’s like a user-friendly dashboard that allows you to explore and analyze information.

If this reply helps you, Karma would be appreciated. !!!

Re: How to get Genesys cloud logs into splunk?

abhi04 — Wed, 03 Apr 2024 14:22:41 GMT

@kiran_panchavat Hi, so, which TA should I use for Genesys cloud because the pulse which is the TA asks for pulse info whereas the genesys cloud uses crenedtials which I dont see as an option in configuration

Re: How to get Genesys cloud logs into splunk?

abhi04 — Thu, 16 May 2024 17:03:47 GMT

The TA for Genesys cloud logs ingestion can be installed from:
https://github.com/SplunkBAUG/CCA/blob/main/TA_genesys_cloud-1.0.14.spl

And the app for visualization is " Genesys Cloud Operational Analytics App"