topic Re: Error has occurred to export PDF of dashboard which has cluster map. in Splunk Cloud Platform

Error has occurred to export PDF of dashboard which has cluster map.

Maruyama — Wed, 18 May 2022 04:53:09 GMT

Error has occurred to export PDF of dashboard which has cluster map.

Unable to render PDF.

Exception raised while trying to render "<dashboard-name>" to PDF.
Cannot access image at https://127.0.0.1:8089/services/mbtiles/splunk-tiles/7/113/50?referrer=splunkpdfmaprenderer. Host not included in pdfgen_trusted_hosts in web.conf

I specified tile of visualizations as following:
https://mt3.google.com/vt/lyrs=m@114&z={z}&x={x}&y={y}

Error message has changed

Unable to render PDF.

Exception raised while trying to render "<dashboard-name>" to PDF.
Cannot access image at https://mt3.google.com/vt/lyrs=m@114&z=7&x=113&y=50. Host not included in pdfgen_trusted_hosts in web.conf

If I remove Cluster Map from dashboard, I can export PDF.
Because I used Splunk Cloud, I don't know how to modify web.conf.

How shoud I solve it?

Re: ダッシュボードをPDFでエクスポートしようとするとエラーになります。地図データのタイルが問題のようです。

PickleRick — Wed, 18 May 2022 04:21:34 GMT

Hi @Maruyama

It's nice to see you found Splunk Answers but please stick to english. Not only it helps keep the community well-communicated since all the threads and solutions are searchable in a uniform way but also maximizes the chance of you getting a relevant answer to your question.

Re: Error has occurred to export PDF of dashboard which has cluster map.

Maruyama — Wed, 18 May 2022 04:55:45 GMT

Hi @PickleRick

Thank you. I transfered message to English.

Re: Error has occurred to export PDF of dashboard which has cluster map.

PickleRick — Wed, 18 May 2022 06:38:39 GMT

As you said - since it's a Splunk Cloud instance, not your on-prem installation, you can't directly edit web.conf.

You might want to contact support on this one.