topic Re: HP Service Manager app in All Apps and Add-ons

HP Service Manager app

albertohontoria — Fri, 17 Jan 2014 09:40:19 GMT

Hi friends

I am developing an small app to dashboard HP Service manager incident/change/catalog data by db connect to the database. Has anyone done something like this before? If we have something already done, i can expand it.

Thanks in advance

Re: HP Service Manager app

rdelmark — Thu, 23 Jan 2014 21:57:40 GMT

I am also considering doing the same thing, I would like to design a Splunk dashboard that contains a views into HP Service Manager ticket queues. I have not started any work on it yet but am interested in the effort to complete it.

Re: HP Service Manager app

albertohontoria — Sun, 26 Jan 2014 17:23:37 GMT

Hi. I have prepared some views about tickets, resolution groups activitiy, changes, servicecatalog with SLA, if you need info please ask. Still working on it, so i don´t have yet a full app to distribute.

Regards

Re: HP Service Manager app

rdelmark — Mon, 27 Jan 2014 17:20:14 GMT

Thanks for your reply, yes i would be very interested in anything your have prepared so far.

Re: HP Service Manager app

gfuente — Tue, 11 Mar 2014 11:21:15 GMT

Hello

Could you provide some details of what tables needes to be queryed to feed the app reports and dashboards? I mean, where is the changes/tickets information that need to be indexed?

Also looking forward to see the app 🙂

thanks!

Re: HP Service Manager app

jmallorquin — Fri, 24 Oct 2014 03:44:27 GMT

Hi Alberto

Any update about your project? 🙂 I really interesting in any information that you could provide.

Thanks in advance.

Re: HP Service Manager app

cjenning — Thu, 25 Jun 2015 20:23:14 GMT

Hey Alberto, I realize this post is quite old by now but I am working on something similar and was wondering if you'd share your knowledge? Do you have an app you could distribute by now or perhaps just some tips for creating useful searches/visualizations around service manager?

Thank you!

Re: HP Service Manager app

apezuela — Mon, 19 Dec 2016 10:57:20 GMT

We have a small app to show KPI information from service manager DB (Changes, Tasks, Incidents and request). We are interested in open tickets, changes and so on from splunk but we didn't find an easy way to do it.

Re: HP Service Manager app

thambisetty — Fri, 01 Dec 2017 10:36:17 GMT

I have developed python script to open ticket in HPSM.

Re: HP Service Manager app

apezuela — Thu, 01 Feb 2018 09:56:55 GMT

Is public?

Re: HP Service Manager app

thambisetty — Thu, 01 Feb 2018 12:27:07 GMT

No its not public. This is customized for our requirement

Re: HP Service Manager app

riqbal47010 — Sun, 03 Feb 2019 06:50:59 GMT

hi thambisetty,

we are trying to integrate the HP service manager app with Splunk. on test server it is executing properly. whereas on our production environment it is giving below error:

ERROR sendmodalert - action=createIncident STDERR - KeyError: 'host'

how can I fix this
and how can I list existing environmental variables related to python script.

Re: HP Service Manager app

newsplunker1 — Wed, 19 Feb 2020 20:39:28 GMT

could you explain how did you configure the SM in splunk/alert ? I put all the info required but nothing is being sent to Service manager .