topic ERROR: Could not parse the provided public key in All Apps and Add-ons

ERROR: Could not parse the provided public key

lar06 — Tue, 01 Jul 2025 06:55:26 GMT

Hello

Getting this error on DocuSign Monitor Add-on 1.1.3:

ERROR: Could not parse the provided public key

I haven't provided any public key, so wondering what this is about.

Thanks for any help.

Lionel

Re: ERROR: Could not parse the provided public key

tej57 — Tue, 01 Jul 2025 08:54:00 GMT

Hey @lar06,

I went through the documentation and it seems that the input is not properly configured and it needs the key to authenticate the request and fetch the data. You need to check on your envrironment if the input is enabled or disabled. From the looks of it, the input should be enabled. If you want to disregard the logs, consider disabling the input. If it needs to be enabled for data ingestion, I suggest reviewing the document and configure all the parameters properly.

Document Guide - https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=gso1581445176035&topicId=hvj1633980712678.html&_LANG=enus

Thanks,
Tejas.

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If the above solution helps, an upvote is appreciated..!!

Re: ERROR: Could not parse the provided public key

lar06 — Tue, 01 Jul 2025 13:44:50 GMT

Hello Tejas

Thanks for your answer.

I have setup Splunk with the keys provided by our Docusign admin. Looks like he doesn't know how to generate them.

I had already reviewed the documentation. From my point of view as Splunk admin, this is not clear what has to be done on the application side.

Thanks

Lionel