Jira Add-on UTF encode: Why errors in Splunk when trying to create a new ticket in Jira?

AM_V — Thu, 05 May 2022 15:28:29 GMT

Hi all,

I am getting these kind of errors in Splunk when trying to create a new ticket in Jira and the body contains emojis or special characters via the App "JIRA Service Desk simple addon" created by @guilmxm

" signature="JIRA Service Desk ticket creation has failed!:'latin-1' codec can't encode character '\u2019' in position 315: Body ('’') is not valid Latin-1. Use body.encode('utf-8') if you want to send it encoded in UTF-8.

I´ve checked the issue with Jira admin team and as per them Jira DB is in UTF8 already, so might be the add-on configuration so I am wondering if there is any file where I can check and/or modify the add-on configuration in order to use UTF-8 or another workaround I can apply to solve the issue

Thanks much in advance

Re: Jira Add-on UTF encode

guilmxm — Tue, 03 May 2022 13:48:50 GMT

Hi @AM_V

Replying in Git:
https://github.com/guilhemmarchand/TA-jira-service-desk-simple-addon/issues/133

Re: Jira Add-on UTF encode

AM_V — Thu, 05 May 2022 09:01:45 GMT

Thanks!

topic Jira Add-on UTF encode: Why errors in Splunk when trying to create a new ticket in Jira? in All Apps and Add-ons

Jira Add-on UTF encode: Why errors in Splunk when trying to create a new ticket in Jira?

Re: Jira Add-on UTF encode

Re: Jira Add-on UTF encode