topic Re: How to generate a snow incident based on a Splunk dashboard in All Apps and Add-ons

How to generate a snow incident based on a Splunk dashboard?

elmadalouch — Fri, 18 Mar 2022 04:16:17 GMT

other can you please give me solution for this subject

Re: How to generate a snow incident based on a Splunk dashboard

VatsalJagani — Wed, 16 Mar 2022 17:10:15 GMT

Can you please elaborate on your question of what do you mean by generating incidents based on the Splunk dashboard?

In case you are looking for this:

- You can open the dashboard search by using the magnifier button at bottom of each panel on your dashboard and then in the search window you can use the below command syntax to create an incident as part of the search result on SNOW.

| snowincidentstream

Reference (Find description and examples here) - https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Usestreamingcommands

Re: How to generate a snow incident based on a Splunk dashboard

elmadalouch — Wed, 16 Mar 2022 20:53:16 GMT

We have a Splunk Dashboard so if two conditions displayed on the latter are true then a P2 ticket needs to be created in Service Now

Re: How to generate a snow incident based on a Splunk dashboard

VatsalJagani — Fri, 18 Mar 2022 03:32:48 GMT

I would say to create an alert with the same query as dashboard and use SNOW incident create alert action.

For me that's the right way to approach this.

Hope this helps. Please accept the solution if this resolves your issue.