topic Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing in All Apps and Add-ons

Splunk Platform Upgrade Readiness App does not show up under apps even after installing

deepakgaonkar — Thu, 13 Feb 2020 17:40:49 GMT

Hi All ,

I am trying to install the app on search head and even after installing(Manage app->install from a file->upload) and restart of search head the app is not appearing . i have even check the apps directory on the server and cant find . could you please suggest what might be going wrong in this case

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

13tsavage — Thu, 13 Feb 2020 21:07:50 GMT

Have you checked to see if there was an error during the install? Have you checked your splunkd.log?

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

deepakgaonkar — Wed, 30 Sep 2020 04:12:26 GMT

Yes , i have checked the logs . I get the below error

ApplicationUpdater - Error reloading upgrade_readiness_app: handler for collections (access_endpoints /storage/collections/config): Service Unavailable

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

13tsavage — Fri, 14 Feb 2020 15:36:24 GMT

Were there any other logs for upgrade_readiness_app or was this the only one?

/storage/collecitons/config is a API call for KV store endpoints to access and create collections. So its very interesting that this is error message for an attempted installation.

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

deepakgaonkar — Wed, 30 Sep 2020 04:12:37 GMT

Yes , thats the only error in splunkd logs , although in the conf.log i found this
,{"name":"upgrade_readiness_app","action":"deleted","checksum":":q!q
"},
I am trying to add the all on the single search head , The search head is in cluster ,just wondering if i have to install that app through the SHC

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

widad_guerrida — Mon, 17 Feb 2020 08:49:52 GMT

Hello,
Check this:
https://answers.splunk.com/answers/782504/splunk-platform-upgrade-readiness-app-does-not-loa.html

Regards.

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

nickhills — Mon, 17 Feb 2020 12:48:26 GMT

When you are using a Search Head Cluster you need to install apps via the deployer. Not by uploading to a single search head.

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

13tsavage — Tue, 18 Feb 2020 15:26:38 GMT

Now that we know that your search head is clustered, you need to install the app from the deployer as @nickhillscpl said.

Re: Splunk Platform Upgrade Readiness App does not show up under apps even after installing

nickhills — Wed, 26 Feb 2020 22:17:58 GMT

If my answer helped, please consider accepting and/or upvoting so that other memebers of the community can see it was useful.