topic Re: Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk? in All Apps and Add-ons

Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk?

Kaushikkatta03 — Wed, 22 Jun 2016 13:59:55 GMT

We are getting these internal errors when we are trying to access Splunk.

500 Internal Server Error 

 Return to Splunk home page 

 ResourceNotFound: [HTTP 404] https://**************/services/data/user-prefs; [{'type': 'ERROR', 'code': None, 'text': 'Application does not exist: user-prefs'}]

Re: Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk?

somesoni2 — Wed, 22 Jun 2016 16:33:26 GMT

What version of Splunk are you using and are you using Splunk Enterprise?

Re: Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk?

Kaushikkatta03 — Wed, 22 Jun 2016 17:52:51 GMT

yes it splunk enterprise , version : splunk 6.0.3

Re: Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk?

ryanoconnor — Wed, 22 Jun 2016 19:03:24 GMT

Do you have the Splunk Universal Forwarder and Splunk Enterprise on this machine?

Re: Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk?

splunk_force_as — Tue, 29 Sep 2020 09:59:48 GMT

Looks like the user-prefs app is missing. If you go to $SPLUNK_HOME/etc/apps, do you see a directory called user-prefs? If not, that's more than likely the issue. I would download another copy of Splunk Enterprise, whatever version you are running, and copy the user-prefs app from there to your current $SPLUNK_HOME/etc/apps. Or you could upgrade or reinstall.

Re: Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk?

Kaushikkatta03 — Thu, 23 Jun 2016 13:25:23 GMT

yes ,we have Splunk universal forwarder and splunk enterprise

Re: Why are we getting error "ResourceNotFound...Application does not exist: user-prefs" trying to access Splunk?

ryanoconnor — Thu, 23 Jun 2016 15:21:56 GMT

I'm wondering if your Splunk Universal Forwarder is binding to the Splunk web port on accident. Is there a reason you have these both installed side by side? If Splunk Enterprise is installed on a machine there is generally no need for a Universal Forwarder.

Try stopping the UF and Splunk Enterprise and just starting Splunk Enterprise and see if this changes anything.