topic Re: Splunk 7.0.0 App Icon not appearing in All Apps and Add-ons

Splunk 7.0.0 App Icon not appearing

sochsenbein — Fri, 22 Jun 2018 14:49:55 GMT

Hello,

Using Splunk 7.0.0, I created an app called Engineering, and placed the appIcon.png (32x32) and appIcon_2x.png (72x72) in the Engineering/static folder, however, the icons are still not appearing. Been searching the forums and online, but not seeing anything that has helped. Any updated ideas on this?

Thanks

Re: Splunk 7.0.0 App Icon not appearing

niketn — Fri, 22 Jun 2018 15:38:14 GMT

@sochsenbein can you verify if you type the following URL in your browser, the icon shows up?

<yourSplunkURL>/en-US/splunkd/__raw/servicesNS/admin/Engineering/static/appIcon.png

The folder name is Engineering with upper case E or not?

Have you done a refresh/bump or restart of Splunk after uploading the Static Icon file? Also try clearing Browser history as well.

Re: Splunk 7.0.0 App Icon not appearing

sochsenbein — Fri, 22 Jun 2018 17:17:24 GMT

@niketnilay checking that link, it actually displays the default app icon. I FTP'd the images back from the server to my pc to confirm that the appIcon.png and appIcon_2x.png files in the static directory are the custom ones that I made and placed in there. Yes, it is with a capital E for Engineering, as well. I have not rebooted the splunk server, but I did clear the history before logging back in and it still is showing the default.

Re: Splunk 7.0.0 App Icon not appearing

sochsenbein — Fri, 22 Jun 2018 17:18:54 GMT

Should I also mention that it's in the $SPLUNK_HOME/etc/apps/Engineering/static directory

Re: Splunk 7.0.0 App Icon not appearing

sochsenbein — Wed, 27 Jun 2018 23:03:20 GMT

I tried redeploying the app to no avail. I do not have admin privileges to refresh the static cache and cannot restart the app, either. Any other ideas?

Re: Splunk 7.0.0 App Icon not appearing

acharlieh — Wed, 27 Jun 2018 23:16:19 GMT

This might be a bit of a shot in the dark, but when you added the files to the static folder, did you increment the number of the build attribute, in the install stanza of your Engineering app.conf ?

Reference: http://docs.splunk.com/Documentation/Splunk/latest/admin/appconf

(Related did you try cleaning your browser's cache and/or tried a different browser?)

Re: Splunk 7.0.0 App Icon not appearing

sochsenbein — Wed, 27 Jun 2018 23:28:30 GMT

@acharlieh I hadn't changed the build number, but I just changed it from 1.0 to 1.1. I had also cleared my browsing history (Chrome), closed it completely, reopened and even tried it on IE, but it is still showing the default icons.

Re: Splunk 7.0.0 App Icon not appearing

acharlieh — Wed, 27 Jun 2018 23:40:14 GMT

Possibly not it, but in app.conf:
The [launcher] version attribute takes a version number like 1.0 / 1.1
[install] build should be just a single integer like 1 / 2 / 3

Re: Splunk 7.0.0 App Icon not appearing

sochsenbein — Wed, 27 Jun 2018 23:47:52 GMT

Ah, I see, sorry. [install] didn't have a build under it, so I added "build = 1", cleared history and relogged in, but no luck yet.

Re: Splunk 7.0.0 App Icon not appearing

gjanders — Thu, 28 Jun 2018 00:01:47 GMT

Silly question, but I had a similar issue when I upgraded to 7.1.x, and found the issue disappeared after restarting the Splunk server.

Have you tried a restart? I had to change the icon names on my app for 7.1 and they would not appear without a restart (even though they were in the static directory)

Re: Splunk 7.0.0 App Icon not appearing

niketn — Thu, 28 Jun 2018 02:05:01 GMT

I think refresh or bump might be required. Check with your admin.

Re: Splunk 7.0.0 App Icon not appearing

niketn — Thu, 28 Jun 2018 02:06:36 GMT

The URL shows what Splunk is picking up...if it is picking up default/old icon at least refresh or bump might be required. Check with your admin.

Re: Splunk 7.0.0 App Icon not appearing

sochsenbein — Thu, 28 Jun 2018 21:08:58 GMT

@garethatiag I have not yet, the guy who had been in charge of our Splunk environment beforehand did not want me to do that, however, I think that is the solution for this.

Re: Splunk 7.0.0 App Icon not appearing

sloshburch — Fri, 29 Jun 2018 12:38:17 GMT

Def start with restart. Seems like you've put in a lot of extra work here given that I thought restart was an obligation of those taking effect. I could be wrong...

Re: Splunk 7.0.0 App Icon not appearing

amiftah — Fri, 29 Jun 2018 17:31:39 GMT

@sochsenbein,

I had that problem too, what I did, I just deleted all the images in static folder, I pasted again new ones, restarted splunk, and everything works, please try this and let me know if it works..

Re: Splunk 7.0.0 App Icon not appearing

ejmin — Thu, 25 Oct 2018 06:16:58 GMT

I've done what you did but the output was the same, I cant change the icon

Re: Splunk 7.0.0 App Icon not appearing

amiftah — Thu, 25 Oct 2018 12:40:22 GMT

Can you check again this link: http://dev.splunk.com/view/webframework-developapps/SP-CAAAE86
See if you haven't missed any step?

Thanks,

Re: Splunk 7.0.0 App Icon not appearing

sochsenbein — Thu, 25 Oct 2018 14:22:39 GMT

@amiftah They started working a couple of months ago. Which was several months after I put the images in the static folder in the first place. No idea what finally triggered it. I had restarted splunk multiple times in between then, and then it all of a sudden appeared on the search heads' page. And then I restarted the Deployment Server and it showed up on there, as well. Wonky.

Re: Splunk 7.0.0 App Icon not appearing

amiftah — Thu, 25 Oct 2018 15:15:01 GMT

Can you mark your question as solved ^^

Re: Splunk 7.0.0 App Icon not appearing

msivill_splunk — Thu, 25 Oct 2018 15:24:49 GMT

In addition to restarting Splunk, flush your browser cache or try from a different browser.