Splunk TA snow socket timeout errors

justynap_ldz — Wed, 30 Jun 2021 06:46:53 GMT

Hello,

After Splunk_TA_snow upgrade from 6.0.0. to 6.4.1 we have an issue with data collection.
When we try to reenter password for snow account in the add-on, we keep getting:
“Unable to reach server at https://xyz.service-now.com. Check configurations and network settings.”

We upgraded the add-on to the newest version (7.0.0) and tried out some solutions from https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Troubleshooting#Troubleshoot_the_Splunk_Add-on_for_ServiceNow but still cannot update password in snow account.

Also, we have noticed following socket timeout errors:
2021-06-29 16:47:03,365 ERROR pid=67397 tid=Thread-2 file=snow_data_loader.py:_do_collect:298 | Failure occurred while connecting to https://xyz.service-now.com/api/now/table/cmdb_ci?sysparm_display_value=all&sysparm_offset=0&sysparm_limit=1000&sysparm_exclude_reference_link=true&sysparm_query=sys_updated_on>=2020-12-15+21:08:41^sys_updated_on<2021-06-29+14:46:01^ORDERBYsys_updated_on,sys_id. The reason for failure=Traceback (most recent call last):
File "/opt/splunk/etc/apps/Splunk_TA_snow/bin/snow_data_loader.py", line 254, in _do_collect
"Authorization": "Basic %s" % credentials
File "/opt/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1959, in request
File "/opt/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1622, in _request
File "/opt/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1528, in _conn_request
File "/opt/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1309, in connect
socket.timeout: timed out

Do you have any idea how to solve that?

topic Splunk TA snow socket timeout errors in All Apps and Add-ons

Splunk TA snow socket timeout errors