https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-ServiceNow-app-Account-Setup-page-ERROR/m-p/528189#M64103 <P>Hi there - where you able to identify what the issue was in this case? I'm running into the same issue in my test environment.&nbsp;</P> Thu, 05 Nov 2020 17:48:39 GMT emoledo 2020-11-05T17:48:39Z https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-ServiceNow-app-Account-Setup-page-ERROR/m-p/521239#M63563 <DIV class="main-section-body"><DIV class="app-page"><DIV class="app-page-error"><DIV><DIV class="msg msg-error"><DIV class="msg-text">Splunk ServiceNow app Account Setup is not loading due to the below error.</DIV><DIV class="msg-text">&nbsp;</DIV><DIV class="msg-text">Unexpected error occurs. Unexpected error "&lt;type 'exceptions.keyerror'=""&gt;" from python handler: "'No key or prefix: release.'". See splunkd.log for more details.</DIV></DIV></DIV></DIV></DIV></DIV><DIV class="splunkified shared-footer">&nbsp;</DIV><DIV class="splunkified shared-footer">&nbsp;</DIV><DIV class="splunkified shared-footer">splunkd logs:</DIV><DIV class="splunkified shared-footer">&nbsp;</DIV><DIV class="splunkified shared-footer"><BR />09-24-2020 12:26:24.378 +0200 ERROR AdminManagerExternal - Stack trace from python handler:\nTraceback (most recent call last):\n File "/data/apps/splunk/lib/python2.7/site-packages/splunk/admin.py", line 131, in init\n hand.execute(info)\n File "/data/apps/splunk/lib/python2.7/site-packages/splunk/admin.py", line 595, in execute\n if self.requestedAction == ACTION_LIST: self.handleList(confInfo)\n File "/data/apps/splunk/etc/apps/splunk_app_servicenow/bin/snow_accounts_handler.py", line 55, in handleList\n account_in_response[prop] = account.content[TARGET_PROPERTIES_MAPPING[prop]]\n File "/data/apps/splunk/etc/apps/splunk_app_servicenow/bin/splunklib/data.py", line 245, in __getitem__\n raise KeyError("No key or prefix: %s" % key)\nKeyError: 'No key or prefix: release.'\n<BR />09-24-2020 12:26:24.379 +0200 ERROR AdminManagerExternal - Unexpected error "&lt;type 'exceptions.KeyError'&gt;" from python handler: "'No key or prefix: release.'". See splunkd.log for more details.</DIV> Thu, 24 Sep 2020 10:30:40 GMT https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-ServiceNow-app-Account-Setup-page-ERROR/m-p/521239#M63563 adaher07 2020-09-24T10:30:40Z https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-ServiceNow-app-Account-Setup-page-ERROR/m-p/528189#M64103 <P>Hi there - where you able to identify what the issue was in this case? I'm running into the same issue in my test environment.&nbsp;</P> Thu, 05 Nov 2020 17:48:39 GMT https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-ServiceNow-app-Account-Setup-page-ERROR/m-p/528189#M64103 emoledo 2020-11-05T17:48:39Z