https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Add-on-for-Service-Now-Madrid-version/m-p/456499#M56197 <P>Your company/team are bit ahead of the game it seems <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> <BR /> Most of companies are in Kingston/London version, but I'm very much sure the TA would be compatible.</P> <P>The tests I normally do is<BR /> 1. Ensure the cmdb_ci hasn't changed dramatically. Adding a new column is NOT a big problem as it just leads to extra field<BR /> 2. If you find any increased amount of data, you can suppress them (Please <A href="https://answers.splunk.com/answers/738786/splunk-servicenow-app-how-to-selectively-remove-di.html">see this post how to do that</A>)<BR /> 3. You may need to reload the API account in some cases. But overall, no major changes may be required</P> <P>The only ways is to try it out in your DEV/TEST environment and point it to Madrid Version</P> Thu, 16 May 2019 08:15:28 GMT koshyk 2019-05-16T08:15:28Z https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Add-on-for-Service-Now-Madrid-version/m-p/456498#M56196 <P>Hello,</P> <P>I'm looking to integrate Splunk with ServiceNow in order to pull CMDB, incidents and changes information to Splunk. We're currently on Madrid version of ServiceNow and the add-on documentation states it is compatible only with Helsinki, Istanbul, Jakarta, and Kingston. I know for sure this add-on works with London (tested) but has anyone made it work with Madrid version?</P> <P>Best regards,<BR /> Andrei</P> Thu, 16 May 2019 08:07:33 GMT https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Add-on-for-Service-Now-Madrid-version/m-p/456498#M56196 raduand 2019-05-16T08:07:33Z https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Add-on-for-Service-Now-Madrid-version/m-p/456499#M56197 <P>Your company/team are bit ahead of the game it seems <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> <BR /> Most of companies are in Kingston/London version, but I'm very much sure the TA would be compatible.</P> <P>The tests I normally do is<BR /> 1. Ensure the cmdb_ci hasn't changed dramatically. Adding a new column is NOT a big problem as it just leads to extra field<BR /> 2. If you find any increased amount of data, you can suppress them (Please <A href="https://answers.splunk.com/answers/738786/splunk-servicenow-app-how-to-selectively-remove-di.html">see this post how to do that</A>)<BR /> 3. You may need to reload the API account in some cases. But overall, no major changes may be required</P> <P>The only ways is to try it out in your DEV/TEST environment and point it to Madrid Version</P> Thu, 16 May 2019 08:15:28 GMT https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Add-on-for-Service-Now-Madrid-version/m-p/456499#M56197 koshyk 2019-05-16T08:15:28Z