topic Re: db connect not working in All Apps and Add-ons

Why is db connect not working?

ryoku — Wed, 22 Jun 2022 14:48:50 GMT

have installed db connect and task server is working fine
when I click on the app it is showing up nicely for 1 second and then redirects me to

ftr#/welcome?_k=klcut1
where k= is changing all the time
and then the wheel keeps spinning
pls help

Re: db connect not working

cmerriman — Mon, 14 May 2018 12:12:26 GMT

what version of db connect did you install? and what version of splunk are you on?

Re: db connect not working

ryoku — Mon, 14 May 2018 12:31:48 GMT

Splunk
7.1.0

DBXConnect
3.1.3

status: "RUNNING",
schedulerStatus: 0,
message: "task server is running",
info: {

Task server is running

Re: db connect not working

ryoku — Tue, 29 Sep 2020 19:32:01 GMT

Chrome Console:

ftr.js:1 Uncaught (in promise) TypeError: Cannot read property 'Symbol(Symbol.iterator)' of undefined
at ftr.js:1
(anonymous) @ ftr.js:1
Promise.then (async)
value @ ftr.js:1
e.(anonymous function) @ common.js:108
CallbackQueue.notifyAll @ common.js:86
close @ common.js:103
closeAll @ common.js:86
perform @ common.js:86
batchedMountComponentIntoNode @ common.js:104
perform @ common.js:86
batchedUpdates @ common.js:103
batchedUpdates @ common.js:86
renderNewRootComponent @ common.js:104
_renderSubtreeIntoContainer @ common.js:104
render @ common.js:104
0 @ ftr.js:1
__webpack_require_ @ common.js:1
window.webpackJsonp @ common.js:1
(anonymous) @ ftr.js:1
15:42:54.342

Re: db connect not working

jeburkes76 — Tue, 25 Sep 2018 01:09:23 GMT

You ever figure out this issue? having the same issue and can't seem to figure out why, thanks.

Re: db connect not working

velsankar — Sat, 27 Oct 2018 17:20:14 GMT

I am having he same issue and unable to figure out why. Please let know if you solved it. thanks

Re: db connect not working

iamarkaprabha — Sun, 28 Oct 2018 05:59:42 GMT

Hi ryoku,

Can you share the dbx logs for this issue ?

Re: db connect not working

jeburkes76 — Sun, 28 Oct 2018 12:47:27 GMT

This is not a DB Connect issue, directly, it is an issue with the Splunk server. If you build a fresh install of Splunk and install the DB Connect app, it works fine. DB Connect logs won't help. I have yet to figure out if it is a file permission issue or something else, as this is in a dev/test environment. I will do some troubleshooting and see if I can figure it out, but just know you are dealing with a Splunk server side issue. If you figure anything out, post it here please.

Jeremy

Re: db connect not working

velsankar — Mon, 29 Oct 2018 18:01:03 GMT

Thank you Jeremy..you saved a lot of my time. A fresh install of Splunk solved the problem. Will figure out later what could have happened. It could be to do with permissions as I do remember changing splunk directory permissions recursively at some point.

Re: db connect not working

jeburkes76 — Mon, 29 Oct 2018 23:10:21 GMT

Yep I did the same thing, going to look at that now on my broken "instance" and see if I can figure it out.

Re: db connect not working

michierus — Wed, 26 Dec 2018 19:07:29 GMT

I had the same problem, I built a fresh install of Splunk and install the DB Connect app, it works fine.

Re: db connect not working

andy_s — Thu, 04 Mar 2021 19:49:08 GMT

I ran into this exact same problem in my own environment, and it turned out to be because it was running with a Free license - the DB Connect app attempts to query the server for available Roles, and trying to do that on a Free-licensed server results in the error message "Requires license feature='Auth'" which causes the above-mentioned Javascript error.

The documentation for this app makes no mention of this requirement - in fact, the Fact Sheet suggests that it should work (by suggesting you start with a Trial license and potentially convert to a perpetual Free license).

Re: db connect not working

k_ori — Wed, 22 Jun 2022 12:33:08 GMT

DB connect cannot be used with FREE license splunk. !!!

This information is extremely important for me, maybe not only for me.

Great Thanks !!

and I could not see this massage easily.

keyword: "task server is running" wait for long time rounding circle

Re: Why is db connect not working?

TomasLazo — Fri, 15 Nov 2024 15:01:10 GMT

I had the same issue today on a fresh splunk installation. I solved this after doing the following:

Install java 11 on my server
Configure the app.conf file under the local folder of the DB Connect application (\etc\apps\splunk_app_db_connect\local)

[install] is_configured = 1

Under the same folder, create the dbx_settings.conf file with the following:

[java] javaHome = C:\Program Files\Java\jdk-11

I'm kinda sure all I needed was the is_configured set to 1. Please try and validate this.