topic Re: Upgrade Plan For ServiceNow AddOn in All Apps and Add-ons

Upgrade Plan For ServiceNow AddOn

rbal_splunk — Fri, 16 Nov 2018 21:19:09 GMT

Currently we have installed Splunk integration app (version 1.1.6 current latest version) in ServiceNow sandbox region. But recently we have upgraded ServiceNow instance from Kingston to Landon version, So Splunk integration version is compatibility with Kingston or lower versions.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/bac6db564f6a3100a0fc7d2ca310c721/1.1.6

App developed by: Splunk Inc TPP
Available at: ServiceNow Store
Current support version: ServiecNow – Kingston
Support version required: ServiceNow – Landon

Could you please check and give us an idea when do we get the compatibility version for Landon release?

Re: Upgrade Plan For ServiceNow AddOn

rbal_splunk — Fri, 16 Nov 2018 21:19:49 GMT

Splunk is planning to upgrade the add-on for service now to support London release, but it is still being worked upon and we don’t have ETA for it yet.

Re: Upgrade Plan For ServiceNow AddOn

xavierashe — Fri, 11 Jan 2019 18:31:26 GMT

It's now January 2019. Any word on London support?

Re: Upgrade Plan For ServiceNow AddOn

mikeenelson — Thu, 24 Jan 2019 16:54:39 GMT

bump

We are also running the London version of ServiceNow and we would like to get an ETA on the new TA release.

Re: Upgrade Plan For ServiceNow AddOn

rbal_splunk — Fri, 25 Jan 2019 06:22:30 GMT

let me check on it.

Re: Upgrade Plan For ServiceNow AddOn

centrafraserk — Mon, 28 Jan 2019 15:43:37 GMT

If you do look into this, please note that the current release of ServiceNow is even further ahead of London, it's currently on Madrid making the add-on two versions behind. Currently the Kingston add-on does not correctly generate incidents into ServiceNow on London so this is a feature breaking issue for what most customers would be utilizing the add-on for.

Re: Upgrade Plan For ServiceNow AddOn

mikeenelson — Wed, 30 Jan 2019 16:56:35 GMT

Trying to be a squeaky wheel over here to see if we can have an ETA. We would really like to get up and running with this add-on to help out our internal customers.

Re: Upgrade Plan For ServiceNow AddOn

dpramos — Mon, 04 Feb 2019 17:53:34 GMT

HI there, any update on the release of the London version of the add on?
Thanks,Is there an update to the London version of the add on?
Thanks

Re: Upgrade Plan For ServiceNow AddOn

dpramos — Mon, 04 Feb 2019 17:55:17 GMT

Any update on when the London/Madrid add on version will be released?

Re: Upgrade Plan For ServiceNow AddOn

ch1221 — Tue, 05 Feb 2019 20:34:59 GMT

Waiting for a compatible release here also.

Re: Upgrade Plan For ServiceNow AddOn

ch1221 — Tue, 05 Feb 2019 20:34:59 GMT

Waiting for a compatible release here also.

Re: Upgrade Plan For ServiceNow AddOn

mbagali_splunk — Fri, 08 Feb 2019 05:14:05 GMT

Servicenow TA 4.0.0 is scheduled to be release by end of this month (Tentative Date : 26 Feb 2019) , which is compatible with “Splunk integration app” London version.

Re: Upgrade Plan For ServiceNow AddOn

stboch — Tue, 12 Feb 2019 15:37:34 GMT

Will this version also Support Madrid? Or will we have to wait another year for support for Madrid?

Re: Upgrade Plan For ServiceNow AddOn

ablume — Wed, 27 Feb 2019 08:37:38 GMT

Hi, would it be possible to get a new ETA for 4.0.0?

Re: Upgrade Plan For ServiceNow AddOn

stboch — Fri, 08 Mar 2019 21:36:18 GMT

It's now March... how much longer?

Re: Upgrade Plan For ServiceNow AddOn

mikeenelson — Tue, 19 Mar 2019 15:04:27 GMT

Any updates yet on the new release date? We've escalated with our Splunk rep to try to make sure this is a high priority. We have a big need to integrate Splunk and ServiceNow and the new version of this app will help make all our dreams come true.

Re: Upgrade Plan For ServiceNow AddOn

wbreshears — Wed, 27 Mar 2019 05:57:04 GMT

Any updates yet on the new release date?

We've completed integration and testing in our Dev instance on Kingston then upgraded to London and had no issues. However, we upgraded Prod to London and now we can't add the plug-in/application since it is not certified to be installed to London. We have a big need to complete our deployment of Splunk and ServiceNow and need the new version of this app to be validated from the ServiceNow Store to "help make all our dreams come true". 😉

Thank you,

Re: Upgrade Plan For ServiceNow AddOn

stboch_umd — Thu, 28 Mar 2019 14:01:34 GMT

Another month down... another year to wait? This ServiceCow mooooves slowly

Re: Upgrade Plan For ServiceNow AddOn

jfederline — Thu, 28 Mar 2019 19:56:23 GMT

Created my account just to post this. Other than having been a Splunk proponent in another life.

We're starting to plan our upgrade to Madrid. We may go entire London without compatible Splunk app. We just started a POC of the app when we did the London upgrade last Fall. Obviously, that POC ended abruptly.

If we had been running on it in prod in Kingston, it would have been an unacceptable impact to delay a London upgrade. When we POC we will have to consider this type of delivery delay may happen again before we decide to use it.

So, in addition to finding out when this (London compatible) might actually come, would be good to know when Madrid compatible app will come, and what type of assurance Splunk can offer that this type of delay won't happen again.

Re: Upgrade Plan For ServiceNow AddOn

stboch_umd — Mon, 15 Apr 2019 15:30:24 GMT

3 more weeks and not a peep...