topic Issues pulling data via Rest API in All Apps and Add-ons

Issues pulling data via Rest API

todd_miller — Thu, 23 Mar 2017 10:25:31 GMT

Configured this app in a 6.5.2 Distributed environment with the IA running on a standalone heavy forwarder. Currently receiving the following error at every polling cycle:

EOF occurred in violation of protocol (_ssl.c:603)

Re: Issues pulling data via Rest API

aplura_llc_supp — Thu, 23 Mar 2017 13:03:12 GMT

Do you have the entire traceback stack that you can post? What version of software is running on your Cyphort appliance?

Re: Issues pulling data via Rest API

todd_miller — Thu, 23 Mar 2017 13:24:35 GMT

No, what do I need to do to enable?

Cyphort Version 4.0.1.16

Re: Issues pulling data via Rest API

kredfield — Thu, 23 Mar 2017 16:11:10 GMT

Hi Todd/Aplura,

We've got a trouble ticket open @Cyphort to address this and can provide the details from the backend that you're looking for via that.

Thanks for trying the App! - Aplura has been excellent at turnaround for any issues, so I'm confident we'll get to the bottom of it shortly.

Keith Redfield
Cyphort Technical Support

Hi Todd,

Keith from Cyphort here. We think this is probably a bug with our Splunk App and we'll work with you on getting it resolved ASAP via the ticket we have open with you.

Regards,

-Keith

Re: Issues pulling data via Rest API

todd_miller — Tue, 28 Mar 2017 10:51:31 GMT

I'm leaning more towards this being an issue with Splunk and not an issue with the Cyphort app. My gut is telling me this is an issue with the Python SSL libraries perhaps. I'm getting the exact same error with another API-based app pulling data over SSL.

Re: Issues pulling data via Rest API

aplura_llc_supp — Tue, 28 Mar 2017 12:48:37 GMT

Thanks for the update. Please let us know if you have any issues with the app in the future.

Re: Issues pulling data via Rest API

alacercogitatus — Mon, 22 May 2017 20:42:33 GMT

@todd_miller Did you figure out your problem?

Re: Issues pulling data via Rest API

todd_miller — Mon, 22 May 2017 20:48:25 GMT

Hah, yes. Thanks for circling back, I completely forgot.

Silly error I might add. After doing some digging I found I needed to bypass the Cyphort appliance in the proxy settings. Was right as rain after that.

Re: Issues pulling data via Rest API

alacercogitatus — Mon, 22 May 2017 20:54:37 GMT

Kudos! Thanks for replying.