topic Why is there an event delay in Proofpoint TAP Modular Input? in All Apps and Add-ons

Why is there an event delay in Proofpoint TAP Modular Input?

marycordova — Fri, 26 Jan 2018 19:26:19 GMT

Problem: Proofpoint TAP Modular Input delivers SIEM API events later than the email based TAP alerts for URL or Attachment Defense.

Re: Why is there an event delay in Proofpoint TAP Modular Input?

marycordova — Fri, 26 Jan 2018 19:35:37 GMT

Bug identified with Proofpoint support. The handling of UTC vs localization doens't operate as expected, escalated to Proofpoint Dev.

Workaround, deploy to server running UTC system time (in case your org is crazy like mine and actually runs localized 😕 )

Re: Why is there an event delay in Proofpoint TAP Modular Input?

Anam — Fri, 26 Jan 2018 19:39:24 GMT

Hi marycordovacaa

If you are not looking for an answer anymore and were able to figure out the solution yourself, please make sure you click accept on your answer.

Thanks

Re: Why is there an event delay in Proofpoint TAP Modular Input?

marycordova — Tue, 29 Sep 2020 17:55:45 GMT

Update from support:

In the script change line number 254 from server_time_dt = datetime.now() to server_time_dt = datetime.utcnow()

Re: Why is there an event delay in Proofpoint TAP Modular Input?

eckolp2003 — Thu, 01 Feb 2018 21:29:54 GMT

Thanks Mary. This code change should occur in a future version release to permanently correct this issue but your method is a valid work around for now.