topic After installing DB connect v3 app, it can't be opened. in All Apps and Add-ons

After installing DB connect v3 app, it can't be opened.

supyng — Tue, 29 Sep 2020 13:37:44 GMT

The error message:
Unable to initialize modular input "server" defined inside the app "splunk_app_db_connect": Introspecting scheme=server: script running failed (exited with code 255).
My Splunk version: 6.5.3

Re: After installing DB connect v3 app, it can't be opened.

dflodstrom — Mon, 10 Apr 2017 19:18:38 GMT

How did you install this app? Have you tried removing it and installing again?

Re: After installing DB connect v3 app, it can't be opened.

supyng — Tue, 11 Apr 2017 02:17:06 GMT

I tried few methods which provided by Splunk Doc
Method 1. Download the add-on from Splunkbase. Then upload the installation package to Splunk.
Method 2. Search "DB connect" in my Splunk. Then click "install" button to install it directly.
Method 3. Download the installation package. Then place it in "$SPLUNK_HOME/etc/apps"

I have tried to remove it and install. But the problem still.

Moreover, I have upgrade my Splunk from version 6.3.3 to 6.5.3 before I install the DB connect v3

Re: After installing DB connect v3 app, it can't be opened.

supyng — Tue, 11 Apr 2017 09:06:07 GMT

For more information:
1. My computer is Windows 8.1
2. I have reinstall my Splunk application. Then install the DB connect app. The same error occurred.

Re: After installing DB connect v3 app, it can't be opened.

SLenehan0725 — Tue, 29 Sep 2020 13:42:02 GMT

I am also having the same issue. It looks like there are other apps with similar files that are somehow interfering with newly intalled apps. I can verify this issue exists not only when installing DB Connect on an instance with other apps of similar type, but also with other apps trying to install to the same server as DB Connect with some issues. It doesn't seem like it is specifically DBX related, but looks like some Splunk issue attached to it.

also, while I can open the application, I get errors on every page I visit and nothing comes up for each tab.

Traceback (most recent call last): File "/opt/splunk/bin/rest_handler.py", line 79, in <module> print splunk.rest.dispatch(**params) File "/opt/splunk/lib/python2.7/site-packages/splunk/rest/init.py", line 148, in dispatch module = import('splunk.rest.external.%s' % parts[0], None, None, parts[0]) File "/opt/splunk/etc/apps/splunk_app_db_connect/bin/dbxproxy.py", line 6, in <module> from settings import Settings ImportError: cannot import name Settings

Update: The issue I was having is related to app compatibility between DB Connect and other applications we have installed on our servers. you will want to confirm that there isn't an app that is interfering with it, and contact the creator of that application.

Re: After installing DB connect v3 app, it can't be opened.

ash2l — Mon, 21 Aug 2017 17:15:20 GMT

I am having the same problem. Any update on this?

Re: After installing DB connect v3 app, it can't be opened.

lorddroon — Tue, 29 Sep 2020 21:05:49 GMT

I had the same issue but I saw that I had NLP-Text-Analytics is showing up on the error on DB connect page. so i removed the NLP-text-Analytics app and DB connect is now fixed.

Traceback (most recent call last): File "C:\Program Files\Splunk/bin/rest_handler.py", line 79, in <module> print splunk.rest.dispatch(params) File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\rest_init.py", line 149, in dispatch module = __import('splunk.rest.external.%s' % parts[0], None, None, parts[0]) File "C:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbxproxy.py", line 7, in <module> from dbx_settings import Settings File "C:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbx_settings.py", line 10, in <module> import splunklib.client as client File **"C:\Program Files\Splunk\etc\apps\nlp-text-analytics\bin\splunklib__init_.py", line 18, in <module> from splunklib.six.moves import map ImportError: No module named six.moves

,some the same issue. I had NLP-text-analytics app installed which showed up on the error message while launching DB connect;

Traceback (most recent call last): File "C:\Program Files\Splunk/bin/rest_handler.py", line 79, in <module> print splunk.rest.dispatch(params) File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\rest_init.py", line 149, in dispatch module = __import_('splunk.rest.external.%s' % parts[0], None, None, parts[0]) File "C:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbxproxy.py", line 7, in <module> from dbx_settings import Settings File "C:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbx_settings.py", line 10, in <module> import splunklib.client as client File "C:\Program Files\Splunk\etc\apps\nlp-text-analytics\bin\splunklib_init_.py", line 18**, in <module> from splunklib.six.moves import map ImportError: No module named six.moves

I uninstalled NLP-Text_analytics app from splunk (without a reboot) and went back to DB connect app and it loaded without error.