topic Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts in All Apps and Add-ons

Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

mikaelbje — Tue, 06 Oct 2015 12:10:19 GMT

Getting the following error in the setup page:

Error while posting to url=/servicesNS/nobody/splunk-add-on-jira-alerts/admin/jira_alerts_install/jira

All credentials are entered in the input boxes.

splunkd.log shows:

ERROR AdminManagerExternal - Stack trace from python handler:\nTraceback (most recent call last):\n  File "/opt/splunk/lib/python2.7/site-packages/splunk/admin.py", line 70, in init\n    hand.execute(info)\n  File "/opt/splunk/lib/python2.7/site-packages/splunk/admin.py", line 530, in execute\n    if self.requestedAction == ACTION_EDIT:     self.handleEdit(confInfo)\n  File "/opt/splunk/etc/apps/splunk-add-on-jira-alerts/bin/jira_alerts_install_endpoint.py", line 41, in handleEdit\n    if not validate_jira_settings(jira_settings):\n  File "/opt/splunk/etc/apps/splunk-add-on-jira-alerts/bin/jira_helpers.py", line 22, in validate_jira_settings\n    timeout=10\n  File "/opt/splunk/lib/python2.7/site-packages/requests/models.py", line 763, in json\n    return json.loads(self.text, **kwargs)\n  File "/opt/splunk/lib/python2.7/json/__init__.py", line 338, in loads\n    return _default_decoder.decode(s)\n  File "/opt/splunk/lib/python2.7/json/decoder.py", line 366, in decode\n    obj, end = self.raw_decode(s, idx=_w(s, 0).end())\n  File "/opt/splunk/lib/python2.7/json/decoder.py", line 384, in raw_decode\n    raise ValueError("No JSON object could be decoded")\nValueError: No JSON object could be decoded\n

Any ideas?

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

dponcelow_splun — Wed, 07 Oct 2015 17:29:11 GMT

It's looking like this is a error-handling problem with the app- when I fill the URL out with known good values it behaves as expected. When I supply an incorrect hostname or username I get this message. I'll submit a bug against this code, but you may be able to get past by double-checking your connection information.

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

mikaelbje — Thu, 08 Oct 2015 07:56:51 GMT

Just asked my client to verify that they have connectivity between the SH and the Jira server. The credentials are supposedly correct, so it could be a network issue.

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

tweaktubbie — Wed, 13 Apr 2016 14:53:10 GMT

Is there anyone who has got it configured/working, and share which passwords.conf or app.conf works?
That way perhaps configuring it on the prompt instead of UI may work? (also looked at this question, bit related)

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

jeremyhaggard — Tue, 29 Sep 2020 10:42:30 GMT

I have run into the same problem trying to get JIRA configured

"Encountered the following error while
trying to update: In handler
'localapps': Error while posting to
url=/servicesNS/nobody/splunk-add-on-jira-alerts/admin/jira_alerts_install/jira"

I'm still looking for a solution, if anyone found a way to get it to work please share!

Thanks!!

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

nawneel — Tue, 20 Jun 2017 08:51:35 GMT

i am also facing the same issue. Did anyone got any answers ?

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

amalkapuram — Tue, 18 Jul 2017 18:13:25 GMT

Was anyone able to figure out the solution? Please let me know. Thanks!

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

Nicolo_Figiani — Fri, 06 Oct 2017 13:59:54 GMT

That issue is related to the lack of communication between your splunk instance and Jira. Make sure the baseurl you specified in the addon is right. You can troubleshoot this using telnet, curl from the Splunk CLI. It happened to me as well, then the network team opened the FW in the middle. After that no more error and the integration with Jira working charmingly..

Hope it helps..

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

oumukoro — Wed, 25 Apr 2018 15:12:17 GMT

I need a solution to this too. I'm having the same problem and all my credentials are correct.

Re: Error when configuring the Splunk Add-on for Atlassian JIRA Alerts

muralindia — Tue, 29 Sep 2020 20:51:04 GMT

I am using Splunk cloud and Jira cloud:

I give the below details in splunk, get the error :Encountered the following error while trying to update: Error while posting to url=/servicesNS/nobody/splunk-add-on-jira-alerts/admin/jira_alerts_install/jira

JIRA Alert Actions
Configure JIRA Alert Actions
Server
Server Base URL
https://splunkatlas.atlassian.net/

JIRA Username

JIRA Password

Since Splunk cloud and Jira cloud both on cloud, I dont think there is any firewall in between is causing the problem or could be. Any similar experience advise would help.

Thanks!.
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