topic Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode in All Apps and Add-ons

Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

Lazarix — Tue, 29 Sep 2020 10:38:57 GMT

Fields such as ua_family and ua_major are showing up as unknown for browsers operating in compatibility mode.
I've tried updating the Python code from the TA-user-agents app, which appears to be what's in the /bin directory, minus the regexes.json file, and still no luck.

How can I get the app to recognize browsers working in compatibility mode?

The raw data has the information, but the lookup doesn't.

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

jbjerke_splunk — Tue, 29 Sep 2020 10:40:11 GMT

Hi Lazarix

Can you double check that the field http_user_agent is present in the events where the browser is in compatibility mode? Might be the issue.

I believe you should be able to get around it by updating the the ua-parser. you can get the latest version from github from source:

https://github.com/ua-parser

Let me know how you get along.

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

Lazarix — Wed, 24 Aug 2016 17:30:51 GMT

Hi Jbjerke, thanks for replying. Is it the PHP ua-parser? as there are parsers for every kind of code type on there.

Thanks

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

Lazarix — Wed, 24 Aug 2016 17:31:16 GMT

actually, thinking about it, it's probably the python one.

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

Lazarix — Tue, 29 Sep 2020 10:43:35 GMT

The http_user_agent field does show browsers in compatibility mode, so yes the events are showing for that field.

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

Lazarix — Wed, 24 Aug 2016 18:41:53 GMT

Unfortunately, adding the python version of that code now breaks it and doesn't show browser or operating system information in the audience dashboard

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

Lazarix — Wed, 24 Aug 2016 19:15:28 GMT

I've re-installed the app and set it up from default and the data is now working again. Browsers still showing up as unknown for those working in compatibility mode.

I've updated the UA-Parser from the github link, but no change.

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

scientiamobile — Thu, 13 Oct 2016 19:30:54 GMT

You might also check out WURFL InSight for Splunk. It automatically parses the UA string to detect the device and its capabilities. It works with an always-updated library of devices and their capabilities.

You will need a license to get it up and running, but it will simplify your life incredibly if you are looking for mobile device analytics.

Get a license or inquiry here: https://www.scientiamobile.com/page/wurfl-insight-splunk

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

sbrice18 — Tue, 17 Apr 2018 19:49:34 GMT

Same for me as well, we are trying to update the web-analytics app due to the large amount of "unknown" browsers being returned in the app dashboards. Has anyone figured out how to successfully update ua_parser in Splunk?

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

jbjerke_splunk — Mon, 23 Apr 2018 13:39:28 GMT

Hi
Download the latest version of the parser from there:
https://github.com/ua-parser/uap-python

Install it locally and then copy the file "regexes.yaml" that is created after install to the SplunkAppForWebAnalytics/bin/ua_parser folder.

There is also a copy of this file on the github page that you can use directly:
https://github.com/ua-parser/uap-core/blob/master/regexes.yaml

Let me know how you get along.

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

jbjerke_splunk — Mon, 23 Apr 2018 14:08:27 GMT

Update on the previous answer. The app uses the json version of the yaml file. It is called regexes.json and can be found in the folder
SplunkAppForWebAnalytics/bin/ua_parser

You can convert the regexes.yaml file found here:
https://github.com/ua-parser/uap-core/blob/master/regexes.yaml

into json format and then copy it to that folder to update the the signatures for the user agents.

I used this service to make the conversion:
http://convertjson.com/yaml-to-json.htm

Re: Splunk App for Web Analytics: http_user_agent missing for browsers in compatibility mode

Krutik — Wed, 22 Jul 2020 06:48:48 GMT

You can also use https://yamlonline.com/ for the yaml validator as well as yaml converter to json,csv,xml,base64 also for beautify and minify YAML.