topic Re: Knowledge Object Explorer won't load in All Apps and Add-ons

Knowledge Object Explorer won't load

richgalloway — Tue, 15 Sep 2015 19:51:46 GMT

Are there any dependencies for this app? I installed it on our Splunk Enterprise 6.1 dev box and restarted Splunk. When I launch the app, it says "Loading..." and seems to hang. I'm wondering if there's something else I need to install to get this working or does the first launch just take a really long time.

Re: Knowledge Object Explorer won't load

martin_mueller — Tue, 15 Sep 2015 21:09:25 GMT

It should work without any dependencies, though dev and most testing was on 6.2.

Your symptoms sound like some JS failing, open your browser's JS console and reload.

Re: Knowledge Object Explorer won't load

richgalloway — Wed, 16 Sep 2015 12:52:56 GMT

I posted my log here yesterday afternoon and now it's gone.

Re: Knowledge Object Explorer won't load

martin_mueller — Wed, 16 Sep 2015 13:31:30 GMT

Odd, nothing in the mod queue either. Pastebin it? Describe errors, if any? Gotta kill airport time somehow...

Re: Knowledge Object Explorer won't load

richgalloway — Wed, 16 Sep 2015 13:44:18 GMT

http://pastebin.com/C3vwMUFN

Re: Knowledge Object Explorer won't load

martin_mueller — Wed, 16 Sep 2015 13:54:44 GMT

I can't find any js errors in the sea of css issues... What browser are you using? Those css issues suggest it may be old or weird.

I did see two 404s for core simplexml js files, that can't be good.

Re: Knowledge Object Explorer won't load

richgalloway — Wed, 16 Sep 2015 14:11:59 GMT

I usually use Firefox, but Chrome also fails to load. Here is what is in the Chrome log:

GET http://172.20.12.50:8000/en-US/static/@220630.9/js/build/simplexml.min/mvc/panelref.js req.load @ config.js:6r.load @ config.js:6n.load @ config.js:6n.fetch @ config.js:6n.check @ config.js:6n.enable @ config.js:6r.enable @ config.js:6(anonymous function) @ config.js:6(anonymous function) @ config.js:6each @ config.js:6n.enable @ config.js:6n.init @ config.js:6(anonymous function) @ config.js:6
config.js:6
Uncaught Error: Script error for: splunkjs/mvc/simplexml/dashboard/panelref
http://requirejs.org/docs/errors.html#scripterrormakeError @ config.js:6r.onScriptError @ config.js:6
config.js:6
GET http://172.20.12.50:8000/en-US/static/@220630.9/js/build/simplexml.min/mvc/eventhandler.js req.load @ config.js:6r.load @ config.js:6n.load @ config.js:6n.fetch @ config.js:6n.check @ config.js:6n.enable @ config.js:6r.enable @ config.js:6(anonymous function) @ config.js:6(anonymous function) @ config.js:6each @ config.js:6n.enable @ config.js:6n.init @ config.js:6(anonymous function) @ config.js:6
config.js:6
Uncaught Error: Script error for: splunkjs/mvc/simplexml/eventhandler
http://requirejs.org/docs/errors.html#scripterror

And here are the Firefox JS errors:
Error: Script error for: splunkjs/mvc/simplexml/eventhandler
http://requirejs.org/docs/errors.html#scripterror config.js:6:966
Error: Script error for: splunkjs/mvc/simplexml/dashboard/panelref
http://requirejs.org/docs/errors.html#scripterror config.js:6:966
Use of getPreventDefault() is deprecated. Use defaultPrevented instead. mvc.js:6:0

Re: Knowledge Object Explorer won't load

martin_mueller — Fri, 25 Sep 2015 05:03:05 GMT

Odd... I'll do some more 6.1 testing once I get home.. Will need to test on 6.3 anyway 😄

Re: Knowledge Object Explorer won't load

martin_mueller — Wed, 30 Sep 2015 21:11:33 GMT

Did the 6.3 test now, all good.

Re: Knowledge Object Explorer won't load

martin_mueller — Wed, 30 Sep 2015 21:56:28 GMT

It seems some stuff I added after 6.1-testing actually aren't supported by 6.1 😞 oops.
The things you posted in your log would be easy to fix, but once fixed you'd stumble over the big one - exposing the calculated fields endpoint manually apparently is only supported from 6.2.0 on.

So yeah... upgrade to 6.2, or 6.3 while you're at it 😄

Re: Knowledge Object Explorer won't load

richgalloway — Tue, 13 Oct 2015 22:28:55 GMT

Upgrading to 6.3 fixed the problem.