topic Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials in All Apps and Add-ons

Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Fri, 10 Jun 2016 20:49:37 GMT

Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

The JSON object that I am getting from my Google Service account appears to not be working correctly. Does anyone else have this issue or know how to solve it?

{
  "type": "service_account",
  "project_id": "<MY SPLUNK PROJECT>",
  "private_key_id": "<MY PK ID>",
  "private_key": "-----BEGIN PRIVATE KEY-----\<MY PRIVATE KEY>\n-----END PRIVATE KEY-----\n",
  "client_email": "<splunk>@<splunk>-splunk-project.iam.gserviceaccount.com",
  "client_id": "<MY CLIENT ID>",
  "auth_uri": "https://accounts.google.com/o/oauth2/auth",
  "token_uri": "https://accounts.google.com/o/oauth2/token",
  "auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
  "client_x509_cert_url": "https://www.googleapis.com/robot/v1/metadata/x509/<MY-SPLUNK-URL>"
}

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

AzmathShaik — Mon, 13 Jun 2016 16:08:42 GMT

Hello
can you post the steps that you have followed??

i have done it but i didn't faced any problem

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

AzmathShaik — Tue, 29 Sep 2020 09:57:06 GMT

if possible verify the below parameters
1)client_email":
2)client_x509_cert_url":

the above both should look same(almost)

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Mon, 13 Jun 2016 17:39:02 GMT

I followed the steps from this link: https://splunkbase.splunk.com/app/3088/#/documentation

My problem occurs at point "Configure the Splunk Add-on for Google Cloud Platform" 1e

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Tue, 29 Sep 2020 09:56:44 GMT

I looked at the JSON object and the values in these fields are nearly identical. The only difference being the "@" from client_email is replaced by "%40" in client_x509_cert_url

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

AzmathShaik — Mon, 13 Jun 2016 17:43:07 GMT

yeah exactly the same difference i had and i worked fine for me

if possible try to generate the json object once again for the project

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

AzmathShaik — Tue, 14 Jun 2016 15:56:56 GMT

Have you found the solution to the above error mentioned???

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Tue, 14 Jun 2016 16:31:23 GMT

Sadly, no. The project spans a few different teams so the timing of everything is slowed down. I tried a newly generated json object and still got the same error. Is there a specific configuration within the google service account that needs to be in place? (I am only dealing with the splunk side of things in this case)

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

AzmathShaik — Tue, 14 Jun 2016 16:34:20 GMT

may i know, on which you are trying to install the Application (Splunk Add-On for Google Cloud Platform)??
i mean whether on search head or indexer

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Tue, 14 Jun 2016 16:40:25 GMT

I am installing it on the searchhead.

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

AzmathShaik — Tue, 14 Jun 2016 16:50:46 GMT

i hope you are facing the problem with the json code. previously i installed it on IDX and now i verified it on SH also i works fine for me

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Tue, 14 Jun 2016 17:16:00 GMT

I have located the error. The user permissions on the Splunk side were not sufficient to run the program.

Future viewers of this thread: Hello! and make sure you have admin permissions when trying to run this Add-on.

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

AzmathShaik — Tue, 14 Jun 2016 17:43:30 GMT

Sorry i forgot to mention it exactly as you mention you have to install the app as a admin user.
may i know as which user you were trying to do it??

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Tue, 14 Jun 2016 17:45:18 GMT

It was as a power user

Re: Splunk Add-On for Google Cloud Platform: Splunk Add-on REST Handler ERROR[1021]: Fail to decrypt the encrypted credential information - Failed to get credentials

efferth — Fri, 02 Sep 2016 15:19:04 GMT

Figured it out a long time ago but answering now to close the question.

Make sure to install this app as the admin user.