topic Re: Reports for EUM DATA in Splunk AppDynamics

Reports for EUM DATA

CommunityUser — Tue, 18 Jul 2017 20:45:37 GMT

Hi,

I have been trying to implement a simple report using one of my User Experience applications for the source data. I can go in and setup the report and tell it to use my EUM app and schedule it. But when I receive the email at the correct time, I receive the following error Your Appdynamics Report titled testing1 had error code 1. Error text: Capture runPhantom onClose: Phantom produced non-zero error code, no report created after 2 tries. (runUUID: 14ab86a0-1202-440d-9d1a-556ec70ee88d)." Does anyone know how to fix this error? Currently reporting on APM works perfectly...

Thanks!

Re: Reports for EUM DATA

Atyuha_Pal — Wed, 19 Jul 2017 07:15:37 GMT

Hi Wesley,

Are you facing this issue with all dashboard reports or specific one?

Could you please share the reporting server log to debug the issue

Thanks,

Atyuha

Re: Reports for EUM DATA

CommunityUser — Wed, 19 Jul 2017 18:22:26 GMT

Here is my log file. I have commented out some descriptive items such as url. If you need to see those please let me know.. I tried to send it privately but i cant send files that way.

Yes this is happening for all User Experience reports that I run. I have attached a screenshot of my report config.

Thanks for the help.

Re: Reports for EUM DATA

CommunityUser — Fri, 21 Jul 2017 13:34:32 GMT

Anybody have any updates on this?

Re: Reports for EUM DATA

Kay_Koedel — Thu, 18 Jan 2018 14:08:29 GMT

We have the same Problem. Hwo can we solve this problem?

Re: Reports for EUM DATA

CommunityUser — Mon, 26 Nov 2018 17:50:56 GMT

Hi,

I'm facing the same problem. Have anybody solved this?

Re: Reports for EUM DATA

William_Nixon — Thu, 10 Jan 2019 15:50:54 GMT

Any updates or resolutions for this issue? We're running version 4.5.1 with error => Your Appdynamics Report titled Test_2 had error code 1. Error text: Capture runPhantom onClose: Phantom produced non-zero error code, no report created after 2 tries. (runUUID: bb4a36dc-7e48-4594-8235-a74dd74de779).

Re: Reports for EUM DATA

CommunityUser — Thu, 11 Apr 2019 08:42:26 GMT

Hey,

Did you get the solution for this. I m stuck with the same issue.

Thanks in Advance!!

Shikha

Re: Reports for EUM DATA

CommunityUser — Thu, 11 Apr 2019 13:23:45 GMT

We still have this problem 😞 in V4.5.4 . We just don't use reports anymore.

Re: Reports for EUM DATA

CommunityUser — Fri, 19 Apr 2019 14:14:13 GMT

Sent in a AppDynamics ticket and support solved this problem. If you're running an on premise controller running Version 4.5, we had to add a propery variable in the admin.jsp console under the account settings -> your account name. Added property "reports-service-controller-url" with value "http://localhost:8090/controller/" .

- To identify this problem I had to enable "true" for "phantomDebugFlag" mode from the default reports configuration /opt/AppDynamics/Controller/reporting_service/reports/config/default-config.json . To get enough logging generated to the /Controller/logs/reporting-service.log .

Re: Reports for EUM DATA

CommunityUser — Mon, 22 Apr 2019 08:42:56 GMT

Thanks a ton !!

Will try this way.