topic Re: Not able to generate the OAuth 2.0 token based REST call, getting 500 Internal Server Error in Splunk AppDynamics

Not able to generate the OAuth 2.0 token based REST call, getting 500 Internal Server Error

Mahendran_Pakki — Mon, 04 May 2020 02:16:58 GMT

Hi,

I am using the SaaS controller for AppDynamics for testing the REST call.

I have to generate the token through REST call https://tataconsultancyservicesltd789.saas.appdynamics.com/controller/api/oauth/access_token

It was working till last 29/04/2020.

Now, I am not able to get the Token and gets 500 Internal Server Error.

Re: Not able to generate the OAuth 2.0 token based REST call, getting 500 Internal Server Error

Vaibhav_Vir_Sin — Thu, 17 Dec 2020 05:27:55 GMT

OAuth is generally managed using API Clients,

Not sure if you ask SaaS support to recheck the validity of token OR if there's any change in API CLient setting which changed the secret for your controller.

Re: Not able to generate the OAuth 2.0 token based REST call, getting 500 Internal Server Error

Martin_Herbert — Mon, 04 Jan 2021 16:21:14 GMT

I had this exact same issue and was informed that basic authentication is required in order to generate an OAuth 2.0 token as a workaround until the issue is resolved.

Re: Not able to generate the OAuth 2.0 token based REST call, getting 500 Internal Server Error

Atharva_Agashe — Fri, 07 Jan 2022 07:25:59 GMT

Hi @Martin.Herbert,

Can you please tell me what basic authentication is?

Re: Not able to generate the OAuth 2.0 token based REST call, getting 500 Internal Server Error

iamryan — Fri, 07 Jan 2022 16:53:43 GMT

Hi @Atharva.Agashe,

I found this page on the AppD Docs page: https://docs.appdynamics.com/20.x/en/appdynamics-essentials/account-management/manage-users-and-groups/external-authentication-providers/saml-authentication/configure-basic-saml-authentication

You may need to alter the documentation based on your controller version for the most relevant info.