Unable to get EUM server to be up and runnign to try out Browser Real User Monitoring

CommunityUser — Mon, 20 Feb 2017 07:27:00 GMT

Environment: Linux.

Have controller/event service and EUM installed. Controller and Event service are up and running. I get the following error in EUM logs - ANy ideas on overcoming the authorization error and where to configure?

Appreciate if someone could provide this info sooner as the trail is going to end 🙂

20 Feb 2017 12:51:22.042 +0530 main AD.ALL INFO ------start synchronize eum acct to analytics acct!---------

20 Feb 2017 12:51:22.046 +0530 main AD.AnalyticsAccountManage INFO ************** Starting Registration of Analytics Account for EUM account="309414-ss-CiscoSystemsInc-lwmke0rtli6u" **************

20 Feb 2017 12:51:22.515 +0530 main AD.AnalyticsAccountManage ERROR CreateAccount : account="309414-ss-CiscoSystemsInc-lwmke0rtli6u", Error Code [401], Exception [RestException(statusCode=401, code=Auth.Unauthorized, message=The supplied auth information is incorrect or not authorized., developerMessage=)] Dev Message []

20 Feb 2017 12:51:22.516 +0530 main AD.AnalyticsAccountManage INFO start updating BrowserRecord

20 Feb 2017 12:51:22.606 +0530 main AD.AnalyticsAccountManage INFO HttpResponseProxy{HTTP/1.1 401 Unauthorized [Date: Mon, 20 Feb 2017 07:21:22 GMT, X-Content-Security-Policy: default-src 'self', X-XSS-Protection: 0, X-Content-Type-Options: nosniff, Frame-Options: DENY, X-Frame-Options: DENY, Content-Type: application/json, Transfer-Encoding: chunked] ResponseEntityProxy{[Content-Type: application/json,Chunked: true]}}

20 Feb 2017 12:51:22.640 +0530 main AD.AnalyticsAccountManage ERROR

| failed bulk updating BrowserRecord

| java.lang.RuntimeException: bulk update event type=BrowserRecord failed!!! url=http://localhost:9080/v2/events/BrowserRecord/_bulk, key=ZWIwMm...

| {"statusCode":401,"code":"Auth.Unauthorized","message":"The supplied auth information is incorrect or not authorized.","developerMessage":""}

| at com.appdynamics.eumcloud.analytics.AnalyticsAccountManager.bulkUpdateAnEventType(AnalyticsAccountManager.java:289)

| at com.appdynamics.eumcloud.analytics.AnalyticsAccountManager.bulkUpdateEventTypes(AnalyticsAccountManager.java:229)

| at com.appdynamics.eum.processor.EUMProcessorServerApplication.syncEumAccountsToAnalyticsAccounts(EUMProcessorServerApplication.java:233)

| at com.appdynamics.eum.processor.EUMProcessorServerApplication.run(EUMProcessorServerApplication.java:173)

| at com.appdynamics.eum.processor.EUMProcessorServerApplication.run(EUMProcessorServerApplication.java:114)

| at io.dropwizard.cli.EnvironmentCommand.run(EnvironmentCommand.java:42)

| at io.dropwizard.cli.ConfiguredCommand.run(ConfiguredCommand.java:76)

| at io.dropwizard.cli.Cli.run(Cli.java:70)

| at io.dropwizard.Application.run(Application.java:72)

| at com.appdynamics.eumcloud.EUMProcessorServer.main(EUMProcessorServer.java:40)

Re: Unable to get EUM server to be up and runnign to try out Browser Real User Monitoring

Mohammed_Rayan — Mon, 20 Feb 2017 14:35:54 GMT

Hi Ksubbian,

Can you cross check if the value set for analytics.accountAccessKey in eum.properties is equal to the value of appdynamics.es.eum.key.

You can get this value from admin.jsp

FYI: The value of appdynamics.es.eum.key will automatically be set to the property analytics.accountAccessKey of the file <EUM_HOME>/bin/eum.properties

If this isn't set,then you have to manually set it to make sure that the key values matches.

topic Unable to get EUM server to be up and runnign to try out Browser Real User Monitoring in Splunk AppDynamics

Unable to get EUM server to be up and runnign to try out Browser Real User Monitoring

Re: Unable to get EUM server to be up and runnign to try out Browser Real User Monitoring