topic Re: Update documentation - Service now integration in Splunk AppDynamics

Update documentation - Service now integration

Yann_Buccellato — Tue, 26 Sep 2023 13:55:36 GMT

In the following description it is written at point 1 to download and install AppD app on SNOW store.

But then you say you need to do something else before doing the thing at point number 1.
Am I mistaken in understanding the order and logic on how this is communicated?

Regards

Re: Update documentation - Service now integration

iamryan — Tue, 26 Sep 2023 16:46:05 GMT

Hi @Yann.Buccellato,

Thanks for sharing this feedback, I have shared this with the Docs team. I will report back when I hear back.

Re: Update documentation - Service now integration

Yann_Buccellato — Wed, 27 Sep 2023 10:06:25 GMT

Thank you, let me know the outcome of this if possible for you.

Re: Update documentation - Service now integration

zhouyaoji — Mon, 02 Oct 2023 16:09:06 GMT

@Yann.Buccellato, are you using the on-prem or SaaS version of the product and docs?

* On-prem doc: https://docs.appdynamics.com/appd/onprem/latest/en/extend-appdynamics/integration-modules/integrate-appdynamics-with-servicenow-cmdb-and-event-management
* SaaS doc: https://docs.appdynamics.com/appd/23.x/latest/en/extend-appdynamics/integration-modules/integrate-appdynamics-with-servicenow-cmdb-and-event-management

We're looking into the issue now, but it'll be helpful to understand what deployment you're using and what docs you're looking at. Thanks!

Re: Update documentation - Service now integration

Yann_Buccellato — Thu, 05 Oct 2023 06:30:38 GMT

Thank you for your reply,

I was looking into the SaaS doc and my future set-up will be on SaaS.

Best Regards

Re: Update documentation - Service now integration

iamryan — Fri, 06 Oct 2023 16:37:27 GMT

Hi @Yann.Buccellato,

There have been changes to the doc.

Added the following statement as Step 1 in "Before You Begin the Integration" section:
- "Create an AppDynamics Discovery Source in your ServiceNow® instance."
Moved the original Step 1 as Step 2.

@Joe.Catera also shared the SaaS doc. Are you able to proceed with your work now?

Re: Update documentation - Service now integration

Yann_Buccellato — Wed, 11 Oct 2023 13:44:05 GMT

I will for sure! I thank you for the time you all have dedicated to this.

When this will be done I'll share my experience with you for any further feedback.

Best regards