AppDynamics Login Issue

CommunityUser — Tue, 22 May 2018 06:23:19 GMT

Hi Team,

When i tried to login App'D Controller UI via Active DIrectory login setup by entering my Account id.

It throws below error.

"HTTP Status 400 - Error while processing SAML Authentication Response - see server log for details"

Could someone please advise how can i get it resolved.

Attached snapshot for reference.

Regards,

Soundarajan

Re: AppDynamics Login Issue

Pratik_Maskey — Tue, 22 May 2018 08:44:33 GMT

Hi,

Could you capture and share SAML request and response with SAML tracer tool?

Could you please reverify the document steps -

- Thanks

Re: AppDynamics Login Issue

CommunityUser — Tue, 22 May 2018 09:25:19 GMT

Hi Pratik,

Thanks for your reply.

I tried to check the SAML response in developer tools column.

I got to see some long message in SAML resposne tab, i've pasted below for your reveiw. (Not able to attach it as notepad).

Do we need to check any logs messages for this issue, since we' fall under SAAS model i'm not sure where can i get the logs.

SAMLResponse:

*********************

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
RelayState: https://[orgname-removed].saas.appdynamics.com/controller/#/location=AD_HOME_OVERVIEW

*************

Regards,

Soundarajan

Re: AppDynamics Login Issue

CommunityUser — Tue, 22 May 2018 10:04:14 GMT

Hi Pratik,

Thanks for your help.

Got it fixed now.

There was Cert change happened in ADFS end, which went unnoticed.

just now i got to update the ADFS token signing cert in controller administrater end and its working now.

Thanks

Regards,

Soundarajan

Re: AppDynamics Login Issue

Pratik_Maskey — Tue, 22 May 2018 10:41:55 GMT

Hi Soundarajan, Thanks for the update.

Re: AppDynamics Login Issue

CommunityUser — Sat, 29 Dec 2018 05:49:23 GMT

Hi ,

After this issue i am facing issue like Login Failed although i am entering correct Account, username and password.

Can you plz help me out?

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