Getting Exception While Installing Controller by Enterprise Console

Apmosys_IET — Fri, 18 May 2018 11:40:38 GMT

Hii All,

Can any please help out to solve the error while install controller through Enterprise console on windows machine.

PFB error I am facing while installing The Controller version 4.4.3.

Error meassage :

ERROR [2018-05-18 15:51:37.179] com.appdynamics.orcha.core.OrchaRunnerImpl: Error executing:
ERROR [2018-05-18 15:51:37.185] class com.appdynamics.platformadmin.core.job.JobProcessor: Platform/Job [1/c21b0633
-884f-4e1f-a92e-a1ec88a00755]: Stage [Install MySQL] failed due to [Task failed: Facts collection on host:
MSPAPPTEST with message: java.lang.NumberFormatException: null at java.lang.Long.parseLong(Unknown Source) at
java.lang.Long.parseLong(Unknown Source) at
com.appdynamics.orcha.modules.utils.WindowsMemoryInfoCollector.getAvailableMemory
(WindowsMemoryInfoCollector.java:38) at com.appdynamics.orcha.modules.utils.MemoryUtil.getAvailableRAM
(MemoryUtil.java:77) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getAvailableRAMInMB
(HostFactsCollectorImpl.java:97) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts
(HostFactsCollectorImpl.java:37) at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts
(HostFactsCollectorImpl.java:23) at com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:43) at
com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:24) at
com.appdynamics.orcha.shared.OperationExec.execute(OperationExec.java:39) at
com.appdynamics.orcha.modules.execution.CommandExecutor.execute(CommandExecutor.java:108) at
com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommandSpec(OrchaCommandExecutor.java:175) at
com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommand(OrchaCommandExecutor.java:111) at
com.appdynamics.orcha.core.remote.LocalCmdExecutor.exec(LocalCmdExecutor.java:47) at
com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:63) at
com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:33) at java.util.concurrent.FutureTask.run
(Unknown Source) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at
java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown
Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown
Source) ]

Re: Getting Exception While Installing Controller by Enterprise Console

Pratik_Maskey — Mon, 21 May 2018 09:08:52 GMT

Hi,

Could you please select the installer exe and run as an administrator. Let us know how it goes.

Are you trying to install the controller on Windows 10 machine? If yes it is not supported as per doc.
https://docs.appdynamics.com/display/PRO43/Platform+Requirements#PlatformRequirements-OperatingSystemSupport

-Thanks

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Getting Exception While Installing Controller by Enterprise Console

Re: Getting Exception While Installing Controller by Enterprise Console