topic Re: Service Now integration - additional info in Splunk AppDynamics

Service Now integration - additional info

Yann_Buccellato — Fri, 09 Jun 2023 14:19:25 GMT

After reading the doc and this thread I still have three doubts in my mind:

can I integrate Appd in SNOW only for the event management portion?(or do I have to make the full integration CMDB & Events since one cannot go with the other?)
Will the event management integration create incidents out of the box?
If I am on AppD saas will I still need to deploy the middle tier component called Data Sync Utility?

Thanks for clarifying,

regards

Yann

Re: Service Now integration - additional info

iamryan — Tue, 13 Jun 2023 17:34:59 GMT

Hi @Yann.Buccellato,

Thanks for asking questions on the Community. I also wanted to let you know I reached out to your AppD Account owner to let them know you had some questions on ServiceNow.

Let's see if the community can jump in and help in the meantime though.

Re: Service Now integration - additional info

Yann_Buccellato — Tue, 13 Jun 2023 17:53:12 GMT

Thank you Ryan,

I'd like you to know that I'm looking for feedback also on community and by the community while I can currently have communication with AppD account.

I'd really like to see how the community shares it's experience and comprehension of common knowledge like Service Now integration should be 🙂

Hope someone will help here,

Yann

Re: Service Now integration - additional info

Haluk_Yaşar_Ero — Fri, 18 Aug 2023 13:29:24 GMT

Hello Yann,

You can use it for event management part. No need for other modules

It will create alarms according to the thresholds you specify in the event definitions.

I don't have an answer for the 3rd question 😞 sorry.