topic Re: PHP agent not sending reports in Splunk AppDynamics

PHP agent not sending reports

Михаил_Красильн — Tue, 29 Sep 2020 12:56:14 GMT

I've installed the agent and can see it in the «Tier & Nodes» view. But on the «Getting Started Wizard» page in «Connect the Agent to the AppDynamics Controller» still shown «Waiting for Connection...».

The troubleshooting page does not help.

Test requests to the application were sent to generate some work.

I didn't find a way to attach logs here.

Re: PHP agent not sending reports

Kyle_Furlong — Tue, 29 Sep 2020 16:32:11 GMT

Hi there,

Please send traffic to the instrumented application and wait a few minutes to check that it shows in the dashboard. The wizard may not work 100% in some cases for PHP.

Re: PHP agent not sending reports

Михаил_Красильн — Tue, 29 Sep 2020 16:43:31 GMT

As I said traffic was already sent. And I waited for about an hour.

Re: PHP agent not sending reports

Kyle_Furlong — Tue, 29 Sep 2020 17:14:01 GMT

Hi there,

Please upload the server (Apache/php-fpm) access and error logs, as well as the logs folder of the agent install dir. You can find the upload UI directly below the editor.

Re: PHP agent not sending reports

Kyle_Furlong — Tue, 29 Sep 2020 17:28:20 GMT

Hi again,

Actually, please do send the same requested logs to me directly as a PM. I was just made aware this is our new policy for log files so that any sensitive information remains private to you and I.

Re: PHP agent not sending reports

Kyle_Furlong — Tue, 29 Sep 2020 21:08:08 GMT

Hi again,

Thanks for sending the agent logs over PM. We'll sideline the server logs for now. What I see is that you have many worker processes starting up, and each one needs at least a few requests to fully configure itself. Probably what is happening is that you have only sent a handful of requests through and they are being served round-robin from fresh workers. Please send through a load test of much traffic and wait a few minutes to check the UI.