topic Re: Contoller UI returns 500 when it was working before Windows shutdown in Splunk AppDynamics

Contoller UI returns 500 when it was working before Windows shutdown

CommunityUser — Sat, 10 Mar 2018 17:06:38 GMT

I was able to log into controller yestereday, but today, the same link below returns 500 error.

http://localhost:8090/controller/

Windows services below are running, no errors on log files

AppDynamics Controller Application Server

AppDynamics Database

appdynamicsreportingservice.exe

I upgraded 4.3.8.2 to 4.3.8.5 in the hope that it will work, which fails as well.

Controller 4.3.8.2/5, on premise, windows 7,

^ Post edited by @Ryan.Paredez to remove log files. Please do not attach or paste log files into community posts

Re: Contoller UI returns 500 when it was working before Windows shutdown

Lokesh_Manjunat — Mon, 12 Mar 2018 04:29:08 GMT

I see below error in the server.log

Exception during lifecycle processing
org.glassfish.deployment.common.DeploymentException: Error in linking security policy for controller -- Inconsistent Module State

Could you please follow this link to resolve the issue https://community.appdynamics.com/t5/Knowledge-Base/How-to-resolve-inconsistent-module-state-while-starting/ta-p/28056

Re: Contoller UI returns 500 when it was working before Windows shutdown

Pratik_Maskey — Mon, 12 Mar 2018 04:43:32 GMT

We do see the below log messages under server.log file.

[#|2018-03-10T16:55:29.489+0000|SEVERE|glassfish 4.1|javax.enterprise.system.core|_ThreadID=18;_ThreadName=RunLevelControllerThread-1520700865594;_TimeMillis=1520700929489;_LevelValue=1000;_MessageID=NCLS-CORE-00026;|Exception during lifecycle processing
org.glassfish.deployment.common.DeploymentException: Error in linking security policy for controller -- Inconsistent Module State
	at com.sun.enterprise.security.ee.SecurityUtil.linkPolicyFile(SecurityUtil.java:336)

Could you please refer below KB Article and check if that helps:
https://community.appdynamics.com/t5/Knowledge-Base/How-to-resolve-inconsistent-module-state-while-starting/ta-p/28056

Thanks