https://community.splunk.com/t5/Splunk-AppDynamics/DatabaseAgent-MongoDB-Collector-time-out/m-p/726638#M5388 <P>Hi Tuhin,</P> <P class="p1">There was a limitation in our database agent; it could not connect to mongo when ssl is enabled which has been included in 4.4:&nbsp;<A href="https://docs.appdynamics.com/display/PRO44/Monitor+SSL-enabled+MongoDB" target="_blank" rel="nofollow noopener noreferrer"><SPAN class="s1">https://docs.appdynamics.com/display/PRO44/Mnitor+SSL-enabled+MongoDB</SPAN></A></P> <P class="p1"><SPAN class="s1">&nbsp;</SPAN></P> <P class="p1">&nbsp;</P> <P class="p1">Thanks,</P> <P class="p1">Atyuha</P> Mon, 19 Feb 2018 10:51:52 GMT Atyuha_Pal 2018-02-19T10:51:52Z https://community.splunk.com/t5/Splunk-AppDynamics/DatabaseAgent-MongoDB-Collector-time-out/m-p/726637#M5387 <P>I have manged to run the database agent from an EC2 instance on aws. The SaaS platform shows the agent.</P> <P>But on creating the collector I keep on getting a time out.</P> <P>The log is as follows::</P> <P>[<FONT color="#FF0000">Redacted</FONT>]</P> <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 595px;"><span class="lia-inline-image-display-wrapper" image-alt="image.png"><img src="https://community.splunk.com/t5/image/serverpage/image-id/35076iB7805F4F3E73E63E/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></SPAN></P> <P>^ Post edited by&nbsp;<A href="https://community.appdynamics.com/t5/user/viewprofilepage/user-id/142051">@Ryan.Paredez</A>&nbsp;to remove log files. Please do not share or attach log files to community posts.&nbsp;</P> Thu, 15 Feb 2018 14:16:10 GMT https://community.splunk.com/t5/Splunk-AppDynamics/DatabaseAgent-MongoDB-Collector-time-out/m-p/726637#M5387 CommunityUser 2018-02-15T14:16:10Z https://community.splunk.com/t5/Splunk-AppDynamics/DatabaseAgent-MongoDB-Collector-time-out/m-p/726638#M5388 <P>Hi Tuhin,</P> <P class="p1">There was a limitation in our database agent; it could not connect to mongo when ssl is enabled which has been included in 4.4:&nbsp;<A href="https://docs.appdynamics.com/display/PRO44/Monitor+SSL-enabled+MongoDB" target="_blank" rel="nofollow noopener noreferrer"><SPAN class="s1">https://docs.appdynamics.com/display/PRO44/Mnitor+SSL-enabled+MongoDB</SPAN></A></P> <P class="p1"><SPAN class="s1">&nbsp;</SPAN></P> <P class="p1">&nbsp;</P> <P class="p1">Thanks,</P> <P class="p1">Atyuha</P> Mon, 19 Feb 2018 10:51:52 GMT https://community.splunk.com/t5/Splunk-AppDynamics/DatabaseAgent-MongoDB-Collector-time-out/m-p/726638#M5388 Atyuha_Pal 2018-02-19T10:51:52Z https://community.splunk.com/t5/Splunk-AppDynamics/DatabaseAgent-MongoDB-Collector-time-out/m-p/726639#M5389 <P>Thank you for the reply.<BR />I was trying with 4.3 version as we are using java 7.<BR />Have to upgrade our java version and try it.</P> Mon, 19 Feb 2018 11:12:25 GMT https://community.splunk.com/t5/Splunk-AppDynamics/DatabaseAgent-MongoDB-Collector-time-out/m-p/726639#M5389 CommunityUser 2018-02-19T11:12:25Z