topic Re: I get Login Failed at AppDynamics controller in Splunk AppDynamics

I get Login Failed at AppDynamics controller

ramakrishna_va1 — Mon, 03 Apr 2023 07:34:43 GMT

When I try to log in to AppDynamics controller I am getting a login failed
Thanks
Ramakrishna Varma

^ Post edited by @Ryan.Paredez to remove screen shot as it showed the Account name. Please be sure not to share Account names or emails on Community posts for security and privacy reasons.

Re: I get Login Failed at AppDynamics controller

Sunil_Agarwal — Mon, 03 Apr 2023 16:05:55 GMT

Hi @ramakrishna.varma , Have you had a chance to see whether you can view your subscription by logging in to https://accounts.appdynamics.com ? Are you logging in to this controller for the first time? Please try signing in again using the same login information you used to access this Community.

Re: I get Login Failed at AppDynamics controller

Satbir_Singh — Mon, 03 Apr 2023 16:10:27 GMT

Hi Ramakrishna,

Please use "forgot password" option to reset the password. You will receive an email for same. Make sure that your username is correct.

https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/getting-started

Thanks,
Satbir Singh

Re: I get Login Failed at AppDynamics controller

ramakrishna_va1 — Tue, 04 Apr 2023 16:49:28 GMT

hi @Sunil.Agarwal
I can view my subscription after logging in
and I have tried using the credentials which I am using for community still getting login failed

Thanks

Re: I get Login Failed at AppDynamics controller

ramakrishna_va1 — Tue, 04 Apr 2023 16:55:33 GMT

Hi @Satbir.Singh

Thanks for reply
I have tried exactly what is shown in this document https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/getting-started

Still I am facing login failed issue

Thanks

Re: I get Login Failed at AppDynamics controller

Sunil_Agarwal — Mon, 10 Apr 2023 21:50:04 GMT

Hi @ramakrishna.varma , I investigated this problem on the backend and found no problems with the Controller Login feature. Even I attempted to build a Self Controller, but I had no problems. I want you to try the choices I've listed below and let me know how it goes.

Option#1

1. You would have received a Welcome Email with Subject "Welcome to AppDynamics Pro Saas Trial", Click on "View Your Subscription" link.
2. You will be redirected to "https://accounts.appdynamics.com/overview" page.
3. Login to this portal and go to "Account Overview Section" and You should be seeing the Controller listed here. Click on "Launch Controller".
4. You would be redirected to Controller and Login automatically.

Screenshot Attached for your reference !!

Option#2
1. Open Web browser in Incognito mode and https://accounts.appdynamics.com/overview
2. Enter your Email ID and Password.
3. If you are able to login here successfully.
4. Launch Controller https://<yourcontroller-account>.saas.appdynamics.com/controller/ In Incognito mode.
5. Enter Same Combination of UserName and Password here which you entered while login on https://accounts.appdynamics.com/overview

Option#3
1. Logout from Community Portal
2. Launch https://accounts.appdynamics.com/overview
3. Click o Reset Password.
4. Enter Email Id and Reset you password.
5. Then try to login using new Credential.

Let me know how its goes.

Regards,
Sunil Agarwal

Re: I get Login Failed at AppDynamics controller

ramakrishna_va1 — Tue, 11 Apr 2023 16:23:38 GMT

Thanks @Sunil.Agarwal
I was able to login in controller now

Re: I get Login Failed at AppDynamics controller

Mukul_Dhakolia — Mon, 17 Apr 2023 03:28:07 GMT

I get Login Failed at AppDynamics controller

Re: I get Login Failed at AppDynamics controller

Mukul_Dhakolia — Mon, 17 Apr 2023 04:15:13 GMT

Hi Team, Problem fixed. Thanks

Re: I get Login Failed at AppDynamics controller

ziad_ziad — Sat, 30 Mar 2024 22:03:56 GMT

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