topic Re: during login it shows login failed in Splunk AppDynamics

during login it shows login failed

Rahul_R — Fri, 03 Dec 2021 08:56:01 GMT

during login it shows login failed

Re: during login it shows login failed

iamryan — Fri, 03 Dec 2021 17:50:48 GMT

Hi @Rahul.R,

Can you show me a screenshot of the error? Be sure to hide any sensitive data if it exists on the screen.

Can you also confirm if you were able to log in before and are just now having issues?

Re: during login it shows login failed

Rahul_R — Sat, 04 Dec 2021 03:49:43 GMT

Re: during login it shows login failed

Rahul_R — Mon, 06 Dec 2021 05:32:49 GMT

No, this is the first time I logged on and for the first time I am facing this issue.

Please provide the solution ASAP.

Thanks,

Rahul R

Re: during login it shows login failed

iamryan — Mon, 06 Dec 2021 17:23:23 GMT

Hi @Rahul.R,

I have escalated this for you. Did you get the AppDynamics welcome emails when you started your trial?

Re: during login it shows login failed

Rahul_R — Tue, 07 Dec 2021 05:25:47 GMT

Yes, I have received the mail. In that mail, I have received the account name as "chaplin202112021554587".

When I have clicked "lauch appdynamics", it redirects me to the login page. In that page only it shows "login failed"

This issue is common for many poeple also.

So, please provide the solution ASAP.

Thanks and Regards,

Rahul R

Re: during login it shows login failed

iamryan — Tue, 07 Dec 2021 17:47:21 GMT

Hi @Rahul.R,

We are investigating. From what I've seen in the past, it's normally a typo in the email address. I will confirm once I hear back from the Accounts team.

Re: during login it shows login failed

iamryan — Tue, 07 Dec 2021 23:03:45 GMT

Hi @Rahul.R,

I've sent you a Private Message within the Community that has more information about how to log in. Please read it.

Re: during login it shows login failed

Rahul_R — Wed, 08 Dec 2021 06:49:03 GMT

Hi,

I tried to login with the credentials that you were given, but I am facing the same problem as "login failed".

Please find the the screenshot for the clarification.

Kindly provide the solution ASAP.

Thanks and Regards,

Rahul R

^ Post edited by @Ryan.Paredez to remove an image that contained sensitive login information.

Re: during login it shows login failed

iamryan — Wed, 08 Dec 2021 16:28:20 GMT

Hi @Rahul.R,

Thank you for letting me know. Sorry, that did not work. I will report back when I have more info on the next steps!

Re: during login it shows login failed

iamryan — Wed, 08 Dec 2021 22:09:19 GMT

Hi @Rahul.R,

Please try to sign in again with the same credentials that you used to sign into this Community. Please let me know how it goes.

Re: during login it shows login failed

Rahul_R — Thu, 09 Dec 2021 05:37:15 GMT

Hi,

Now it's successfully logged in.

Thanks for your help.

Regards,

Rahul R

Re: during login it shows login failed

iamryan — Thu, 09 Dec 2021 16:46:41 GMT

Hello @Rahul.R,

Thanks for letting me know.

Any members who are having issues with login in, please just create a new post in the community with your issue and I'll look into it.

Re: during login it shows login failed

BAHATI_KIRABUK1 — Thu, 06 Apr 2023 11:13:41 GMT

i'm facing the same problem, i tried to register for the first time but when I logged on I am facing this issue why?.

Re: during login it shows login failed

Sunil_Agarwal — Thu, 06 Apr 2023 14:38:49 GMT

Hi @BAHATI.KIRABUKO ,Have you had a chance to see whether you can view your subscription by logging in to https://accounts.appdynamics.com , Do you have successful login on this portal? Are you trying to signing in using the same login information you used to access this Community?

Re: during login it shows login failed

iamryan — Mon, 10 Apr 2023 16:07:57 GMT

Hi @BAHATI.KIRABUKO,

have you been able to check out @Sunil.Agarwal response? Did it help? Do you still need help?

Re: during login it shows login failed

BAHATI_KIRABUK1 — Tue, 11 Apr 2023 05:44:37 GMT

i sent you an email kindly advice

Re: during login it shows login failed

BAHATI_KIRABUK1 — Tue, 11 Apr 2023 05:46:16 GMT

yes i still need help because it shows login failed

Re: during login it shows login failed

Sunil_Agarwal — Tue, 11 Apr 2023 05:53:34 GMT

I would appreciate it if you would try a few of the troubleshooting procedures in this post and let me know if any of them work for you.

https://community.appdynamics.com/t5/Licensing-including-Trial/I-get-Login-Failed-at-AppDynamics-controller/m-p/50512

Re: during login it shows login failed

BAHATI_KIRABUK1 — Wed, 12 Apr 2023 05:10:25 GMT

Thanks it work for me