topic Re: Unable to start SaaS free trial in Splunk AppDynamics

Unable to start SaaS free trial

ANDY_SMOLENKO1 — Wed, 11 Aug 2021 00:30:14 GMT

Hello –

I hope you can assist me with starting my AppD SaaS Pro trial. I have enrolled into this program a week ago and so far I only received the welcome message via email, with a recommended path for exploring the product. I was trying to follow the recommended steps from the "welcome" email but after several attempts I always ended up landing on the page where I can download agents... and this is pretty much it.

Kind regards,

Andy

Re: Unable to start SaaS free trial

iamryan — Wed, 11 Aug 2021 17:34:23 GMT

Hi @ANDY.SMOLENKO,

You should have got a welcome email that has links to your Controller. Can you confirm you never got an email that looks like the one I shared below?

Re: Unable to start SaaS free trial

ANDY_SMOLENKO1 — Wed, 11 Aug 2021 17:47:00 GMT

Hi Ryan,

Thank you for your prompt reply - confirming - I never received the welcome email that features the links to my Controller.

Kind regards,

Andy

Re: Unable to start SaaS free trial

iamryan — Wed, 11 Aug 2021 17:51:15 GMT

Hi @ANDY.SMOLENKO,

Thanks for letting me know. I've created a ticket for the Accounts team. I will report back when I hear more info!

Re: Unable to start SaaS free trial

iamryan — Wed, 11 Aug 2021 18:05:02 GMT

Hi @ANDY.SMOLENKO,

Can you confirm what email you used to sign up for the trial? Did you get any follow-up Comms?

Sometimes an email typo slips in and then you won't get any of those emails.

Re: Unable to start SaaS free trial

ANDY_SMOLENKO1 — Wed, 11 Aug 2021 18:15:01 GMT

Hi Ryan,

I used my work email andy.smolenko@cisco.com for creating a new AppDynamics user account.

Immediately after my request for the free trial, I received the "Welcome To Your AppDynamics Pro Trial!" email. During the previous week, I received the follow-up emails "Welcome To Your AppDynamics Pro Trial!" again and "Stuck At The Starting Line?".

Thank you for your detective work 🙂

Cheers,

Andy

Re: Unable to start SaaS free trial

iamryan — Wed, 11 Aug 2021 18:20:28 GMT

Thanks, @ANDY.SMOLENKO

Will report back soon!

Re: Unable to start SaaS free trial

iamryan — Thu, 12 Aug 2021 18:01:40 GMT

Hi @ANDY.SMOLENKO,

Seems like there was an issue with that form. I think the best option would be for us to delete the account, and then you can sign up again by going to this URL https://www.appdynamics.com/free-trial/

Let me know and I can have the team delete the account.

Re: Unable to start SaaS free trial

ANDY_SMOLENKO1 — Thu, 12 Aug 2021 18:22:02 GMT

Hi Ryan,

sounds good to me! Let's try this workaround.

Cheers,

Andy

Re: Unable to start SaaS free trial

iamryan — Thu, 12 Aug 2021 20:21:26 GMT

Hi @ANDY.SMOLENKO,

You should be good to go now. Please use the URL from my previous post and let me know how it goes!

Re: Unable to start SaaS free trial

ANDY_SMOLENKO1 — Thu, 12 Aug 2021 20:35:11 GMT

Ryan - it works like a charm! I can access the portal and do things in there. Thank you so much for your assistance and help to resolve my issue! You rock.

Cheers,

Andy