topic Re: Appdynamics trial account setup didn't work in Splunk AppDynamics

Appdynamics trial account setup didn't work

Durai_Pant — Tue, 11 May 2021 04:56:40 GMT

Hi Team,

We are facing an issue to create 15 days free trial account. When we filled required the details and clicked Get started button. we are getting the below windows, Why am getting this error, what we missed, Can you please help me to solve this ?

NOTE: Post title edited for clarity. Screenshot PII redacted. — Claudia Landivar, Community Manager

Re: Appdynamics trial account setup didn't work

Claudia_Landiva — Tue, 11 May 2021 17:42:01 GMT

@Durai.Pant thanks for raising the question!

The second screenshot shows your Account Management Portal. I've confirmed that your trial account has indeed been set up.

From here, per Getting Started documentation, you'll be able to securely

Manage the company account and personal profile separately.
See a company overview of account details, subscription information, open support tickets, and active resource projects.
Launch available AppDynamics Controllers.
Add, edit, and delete users, as well as administer user groups, subscriptions, and roles.
Download agents, platforms, and product updates.

Of course, you'll need to complete your setup to create or have access to many of those things. Look out for a Welcome email sent to the email address you used to set up the account to continue configuration. It will guide you to next steps.

Hope this is helpful,

Claudia Landivar

Community Manager & Editor

Re: Appdynamics trial account setup didn't work

Yousuf_Ram — Wed, 12 May 2021 06:21:17 GMT

Hi Claudia.Landivar

Thanks for your response.

We received welcome email from AppDynamics,

When I clicked Get started can see the below windows.

After I clicked Access Free trial,

Showing us Account name and phone number. We can't able to see Controller information like account URL, license key.

How to get Controller details ?

Re: Appdynamics trial account setup didn't work

iamryan — Wed, 12 May 2021 16:28:01 GMT

Hi @Yousuf.Ram,

Do you work with or trying to use AppD under the same account as @Durai.Pant or are you just experiencing a similar issue? I want to make sure you're both taken care of.

Re: Appdynamics trial account setup didn't work

iamryan — Wed, 12 May 2021 17:22:37 GMT

Hi @Durai.Pant,

I have sent you a PM that has your Controller URL. Let me know if you have any other questions.

Re: Appdynamics trial account setup didn't work

Yousuf_Ram — Thu, 13 May 2021 04:58:02 GMT

Hi @Ryan.Paredez,

My account is different. Am facing the same issue what @Durai.Pant mentioned.

Thanks,

Yousuf Ram

Re: Appdynamics trial account setup didn't work

iamryan — Thu, 13 May 2021 15:52:14 GMT

Hi @Yousuf.Ram,

Thanks for letting me know. We're working on it. I will update you with more info when I get it.

Re: Appdynamics trial account setup didn't work

iamryan — Mon, 17 May 2021 16:57:00 GMT

Hi @Durai.Pant & @Yousuf.Ram,

Can you confirm if you both have been able to gain access to your Controller?