topic Re: Welcome mail not received in Splunk AppDynamics

Welcome mail not received

Nitya_Balan — Mon, 11 May 2020 07:02:19 GMT

Hi,

I have created new 15 day trial account.

However i haven't received the welcome email.

And i'm not able to create controller.

Can any one please help me out in this?

Re: Welcome mail not received

iamryan — Mon, 11 May 2020 16:29:56 GMT

Hi @Nitya.Balan,

Thanks for your post. You mentioned you did not get the welcome email, this *could* mean you entered in your email wrong on the trial signup form.

I'm working with others to find out for sure. I will report back when we find out.

Re: Welcome mail not received

Nitya_Balan — Wed, 13 May 2020 11:58:04 GMT

Hi @Ryan.Paredez

I hope you are doing well.

Is there any update regarding the welcome email which i haven't received ?

Regards,

Nitya Balan

Re: Welcome mail not received

iamryan — Wed, 13 May 2020 17:36:09 GMT

HI @Nitya.Balan,

Still working on it. I've re-read your post and you said you can't create the controller. Were you able to successfully complete the trial form or are you just having trouble accessing/logging into the Controller?

Re: Welcome mail not received

Nitya_Balan — Thu, 14 May 2020 05:40:42 GMT

Hi @Ryan.Paredez

I was able to successfully complete the trial form on 8th May 2020 and yesterday i received the "welcome email" .

However I'm having trouble logging into the Controller now.

When I follow the link from the email to https://[my_account_name].saas.appdynamics.com:443/controller and enter my username and password, it shows "Login failed" . I know the username and password is entered correctly.

I tried to reset the password , but I don't receive any emails.

Regards,

Nitya Balan

Re: Welcome mail not received

iamryan — Thu, 14 May 2020 16:51:27 GMT

Hi @Nitya.Balan,

After some more digging, it seems you have an enterprise account, not a trial account. I'm not sure what led you to complete the trial form, it seems that wasn't necessary because our enterprise customers are set up in a different way.

I'm glad you got the welcome email.

Regarding your controller login issue, the next step here would be to contact your company admin for further assistance. Your company admin (or you may have) the ability to open a support ticket https://www.appdynamics.com/support and navigate to the support portal on the page.

If you don't know who your company AppD Admin is, you can ask your IT dept for assistance.