topic Re: Pro to Lite Conversion didnt complete in Splunk AppDynamics

Pro to Lite Conversion didnt complete

Knightrider1234 — Thu, 29 Aug 2019 03:44:45 GMT

Hi Team,

Our on-premises controller PRO to LITE conversion didnt completed successfully. When we check the available licenses, it just shows as Not Licensed.

Could you please assist to migrate to LITE version?

Please let me know if you require any details from my end.

Regards

Prasanna

Re: Pro to Lite Conversion didnt complete

Geysa_Dantas — Thu, 29 Aug 2019 19:36:04 GMT

Prasanna,

Can you provide more details on how you got started on your trial (with the help of an AppDynamics employee, or self-service) and when you started the trial?

Geysa

Re: Pro to Lite Conversion didnt complete

Knightrider1234 — Thu, 29 Aug 2019 22:45:10 GMT

Hello Geysa,

It was through self service, however I have approached AppDynamics employee when the license was expired, but of no help.It was a while ago in July and I have posted couple of times on this community, but no one picked the issue.

Re: Pro to Lite Conversion didnt complete

Knightrider1234 — Mon, 02 Sep 2019 04:52:48 GMT

Hello Geysa,

Any update on this issue?

Re: Pro to Lite Conversion didnt complete

Geysa_Dantas — Tue, 03 Sep 2019 18:17:36 GMT

Prasanna, we retired on prem self-service trials before July. I recommend you start a SaaS trial instead.