topic Delete AppDynamics Account in Splunk AppDynamics

Delete AppDynamics Account

CommunityUser — Thu, 19 Jul 2018 06:57:43 GMT

I wish to delete my current AppDynamics account and recreate a new one with the invite I have received from one of my colleagues to the Subscription to get the AppD Support.

The issue I am facing is, I get the below error after accepting the invite. I was told that I need to remove my existing account with AppD and then accept the invite which will create a Subscription ID through which we can contact the AppD Support.

The AppD Support isn't responding to any of my emails/calls/voice messages related to my "Remove Existing AppD Account" query. Whom should I contact now?

Any help would be much appreciated!

Re: Delete AppDynamics Account

Ashish_Shekhar — Mon, 23 Jul 2018 18:07:07 GMT

Hi Rahul,

There is no need to delete your current account with AppDynamics. Can you please try to accept the invitation using an incognito window and make sure that you are using same email ID which you have used while signing up with AppDynamics.

Please let us know if you face any issue.

Thanks

Ashish

Re: Delete AppDynamics Account

CommunityUser — Tue, 24 Jul 2018 05:51:00 GMT

Hello Ashish,

I get the below error while accessing the AppD Support Portal, post accepting the invite.

I am using the same account while accepting the invite with the same email address on which the invite is sent.

I was specifically told to remove my existing account as my colleague knows the procedure as he too faced a similar challenge.

Regards,

Rahul

Re: Delete AppDynamics Account

CommunityUser — Tue, 24 Jul 2018 05:51:50 GMT

Hello @Jeanie.Kedia,

Sorry - it did not work 😞

Regards,

Rahul

Re: Delete AppDynamics Account

Ashish_Shekhar — Tue, 24 Jul 2018 13:35:44 GMT

Hi Rahul,

Looks like the invitation link got expired.

We have moved you to [organization name removed for privacy protection] and provided you support portal access. You should have the access now.

Please let us know if you face any issue.

Thanks

Ashish

Re: Delete AppDynamics Account

CommunityUser — Wed, 25 Jul 2018 07:45:48 GMT

Hello Ashish,

Thank you very much. I am now able to access the AppD Support Portal.

Regards,

Rahul