topic Re: REST API 500 Error in Splunk AppDynamics

REST API 500 Error

CommunityUser — Tue, 26 Sep 2017 22:40:54 GMT

When I tried to access the REST API (curl/browser), I got an 500 internal service error (with
Exception Id:b0f9087c-6551-4f1e-bfe0-93a3353cd59d). The controller UI is working fine.

The server log is attached.

[Post edited by @Ryan.Paredez to remove attached log file. If you do share a Log file, make sure you redact any sensitive information from the file]

Re: REST API 500 Error

Pratik_Maskey — Thu, 28 Sep 2017 03:53:54 GMT

Could you try calling API from any REST client like postman, make sure you are entering correct username "username@accountName" followed by password.

Could you share the screen shots and API you are trying to call.

Re: REST API 500 Error

CommunityUser — Thu, 28 Sep 2017 04:31:28 GMT

Hi, it used to work for an earlier installation. I followed the doc https://docs.appdynamics.com/display/PRO43/Application+Model+API#ApplicationModelAPI-RetrieveAllBusinessApplications using curl. Also tried in browser. I did make sure the username and password are correct (in the form of user@customer:secret). I got 500 for every rest API. One example screenshot is attached.

Re: REST API 500 Error

Pratik_Maskey — Thu, 28 Sep 2017 15:06:30 GMT

Could you try using accountname as "customer1" instead of customer.

Ex - user@customer1:secret

Or just hit the rest API on browser and enter credentials as user@customer1 followed by password. Let us know how it goes.

Re: REST API 500 Error

CommunityUser — Thu, 28 Sep 2017 18:50:30 GMT

Hi, sorry I made a typo. Yes I'm using customer1 (user@customer1:secret). The auth is correct otherwise it gives 403 forbidden.

Re: REST API 500 Error

CommunityUser — Thu, 12 Oct 2017 18:54:44 GMT

Hi Pratik,

Just wondering if you have any idea on this? I'm still having this problem.

Re: REST API 500 Error

CommunityUser — Thu, 12 Oct 2017 20:40:22 GMT

Reinstalling everything seems to solve the problem but would be nice if didn't have to reinstall...