topic Re: Unable to get AppAgentConfigurationResponse from controller in Splunk AppDynamics

Unable to get AppAgentConfigurationResponse from controller

Josua_Panjaitan — Mon, 05 Aug 2024 12:30:31 GMT

I already edit the controller-info.xml and put the javaagent.jar in the application, but the application doesn't show after i restart the services. Why this happen?

Re: Unable to get AppAgentConfigurationResponse from controller

MARTINA_MELIAN1 — Tue, 06 Aug 2024 08:33:28 GMT

Hi @Josua.Panjaitan ,

From the error “Unable to get AppAgentConfigurationResponse from controller“ given, it is worth to double check the controller information in controller-info.xml . Was the the controller info set correct?

For example,
check whether the <controller-host>, <account-name>, <account-access-key> are correct.

There are other possible causes as well for this error it is hard to tell from the error statement only. However, it’s possible to gain closure on what happens in the process by checking the agent log.

Troubleshooting Java Agent Issues

Hope this helps!

Regards,

Martina

Re: Unable to get AppAgentConfigurationResponse from controller

iamryan — Mon, 12 Aug 2024 16:59:55 GMT

Hi @Josua.Panjaitan,

Did the reply above help? If so, take a quick second to click the "Accept as Solution" button on the reply that helped. If not, reply to this thread and keep the conversation going.