topic Re: Restoring configurations from a SAAS-Based Controller in Splunk AppDynamics

Restoring configurations from a SAAS-Based Controller

Sikha_Singh — Mon, 15 Jan 2024 15:40:02 GMT

We are using a SAAS based controller. If we needed to restore aspects of our configuration from yesterday, or from perhaps a week or month ago, what is the process for us to do that? Do you perform regular (and granular) backups on our behalf, or are we expected to download configurations ourselves? If so, what options are there that allow us to automate this? E.g. APIs, jobs etc

Re: Restoring configurations from a SAAS-Based Controller

iamryan — Tue, 16 Jan 2024 18:16:13 GMT

Hi @Sikha.Singh,

Here is what I found on Backup and restoring on our AppD Docs site: https://docs.appdynamics.com/appd/onprem/latest/en/plan-your-deployment/physical-machine-controller-deployment-guide/controller-data-and-backups/controller-data-backup-and-restore

Re: Restoring configurations from a SAAS-Based Controller

Sikha_Singh — Thu, 18 Jan 2024 10:16:50 GMT

Hi Ryan,

Is it applicable for SAAS Controller as well?

Thanks,

Sikha

Re: Restoring configurations from a SAAS-Based Controller

iamryan — Thu, 18 Jan 2024 17:59:04 GMT

Hi @Sikha.Singh,

Sorry about that. I missed that the doc was for On prem. This is all I was able to find: https://docs.appdynamics.com/appd/23.x/latest/en/extend-appdynamics/appdynamics-apis/controller-audit-history-api

You can also try contacting AppD Support. How do I submit a Support ticket? An FAQ

Re: Restoring configurations from a SAAS-Based Controller

Sikha_Singh — Fri, 19 Jan 2024 07:53:29 GMT

Hi Ryan,

Thanks for your support.

I have already contacted AppD Support Team and they only asked me to check here.

Thanks,

Sikha

Re: Restoring configurations from a SAAS-Based Controller

iamryan — Fri, 19 Jan 2024 17:32:06 GMT

Hi @Sikha.Singh,

I just had a read of the ticket. They shared some documentation and I see if what you were looking for was not there, then they suggested you submit this as a feature request, which you can do here: https://community.appdynamics.com/t5/Idea-Exchange/idb-p/ideas

Re: Restoring configurations from a SAAS-Based Controller

Cansel_OZCAN — Wed, 17 Apr 2024 06:12:26 GMT

Hi Sikka,
SaaS platform serving as a multitenant controller it is really hard to manage this kind operation if you dont have any real technical issue.

So you can kindly ask this to support team or your account manager with a support ticket. Based my older experience it is not impossible but it can charge additional cost for you just because professional service.

Thanks
Cansel