cannot install the controller

Aman_Kulsange — Thu, 19 Oct 2023 10:44:46 GMT

Task failed: Store encrypted MySQL credentials on disk on host: ESS-LT-68Q9FS3 as user: appd-team-9 with message: Command failed with exit code 1 and stdout Checking if db credential is valid... Mysql returned with error code [127]: /home/appd-team-9/appdynamics/platform/product/controller/db/bin/mysql: error while loading shared libraries: libtinfo.so.5: cannot open shared object file: No such file or directory and stderr .

Re: cannot install the controller

iamryan — Fri, 20 Oct 2023 16:15:41 GMT

Hello @Aman.Kulsange,

I found this info...it may not completely apply to your specific situation, but I hope it provides some insight.

You will need to install ncurses-compat-libs.
sudo yum install -y ncurses-compat-libs

Or you can install libncurses6 and create symlinks.
Install libncurses6
sudo yum install libncurses6
For libncurses6 you need to create symlink for libncurses5 pointing to libncurses6.
Create symlinks as shown in the link below
https://docs.appdynamics.com/appd/onprem/latest/en/planning-your-deployment/physical-machine-controller-deployment-guide/prepare-the-controller-host/prepare-linux-for-the-controller

Please see below for the required libraries
https://docs.appdynamics.com/appd/onprem/latest/en/enterprise-console/enterprise-console-requirements#id-.EnterpriseConsoleRequirementsv23.9-required-librariesRequiredLibraries

topic Re: cannot install the controller in Splunk AppDynamics

cannot install the controller

Re: cannot install the controller