topic Re: Windows Machine agent cant connect to AppD server in Splunk AppDynamics

Windows Machine agent cant connect to AppD server

sathishkumar_R — Wed, 09 Aug 2023 10:17:19 GMT

Dear Team,

Am setting up the machine agent and trying to send data to server, but am getting this error

Caused by: org.apache.http.conn.ConnectTimeoutException (Windows Machine agent)

Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to *****.appdynamics.com:443 [****-dev.saas.appdynamics.com/***.139, *****-saas.appdynamics.com/18.***.***.23, ****-dev.saas.appdynamics.com/5*.2*.**.***] failed: connect timed out

Things we tried and checked

Enable debug mode and captured the log
Updated proxy in conf with port and url
Url can be reached via browser and curl command
Imported certs in security lib of machine agent

Note : Via broswer i can reach the server

Pls throw some light

Thanks in advance

Sathish

Re: Windows Machine agent cant connect to AppD server

Morelz — Thu, 10 Aug 2023 09:59:26 GMT

Hi Satish

Which Machine agent version are you using? Have you triedd using 1-2 versions back to test if you get the same problem?

Ciao

Re: Windows Machine agent cant connect to AppD server

sathishkumar_R — Mon, 21 Aug 2023 23:55:23 GMT

Hi @Mario.Morelli , i found the issue is becoz of the proxy issue ,now its resolved

Re: Windows Machine agent cant connect to AppD server

Claudia_Landiva — Tue, 22 Aug 2023 23:45:38 GMT

Hey there, @sathishkumar.R

Glad to hear your issue is resolved! For the benefit of the Community, would you consider elaborating on the issue, troubleshooting process, and how you resolved it?

Re: Windows Machine agent cant connect to AppD server

sathishkumar_R — Wed, 27 Sep 2023 11:06:55 GMT

Hi @Claudia.Landivar , it is because of the fire wall setting in the machine agent which restricts the machine from connecting to server , then we used this command to resolve it

cscript InstallService.vbs -Dappdynamics.http.proxyHost=proxy1-***.***.com -Dappdynamics.http.proxyPort=8080 -Dappdynamics.http.proxyUser=user -Dappdynamics.http.proxyPasswordFile=D:\machineagent-bundle-64bit-windows-23.7.0.3689\password.txt