topic Re: Login Failed for all users - licensed account in Splunk AppDynamics

Login Failed for all users - licensed account

Ashmita_Thapar — Tue, 19 Apr 2022 10:44:01 GMT

While trying to login on controller for first time, all users in account are getting login failed message. Though, users are able to login on Account Management UI.

Kindly help resolve the issue.

Thanks

Re: Login Failed for all users - licensed account

iamryan — Tue, 19 Apr 2022 16:18:03 GMT

Hi @Ashmita.Thapar

Can you share a screenshot of the error message you are getting? I'm also going to raise a ticket with the accounts team, so I will be following up.

[For internal use only: L4A-19572]

Re: Login Failed for all users - licensed account

Ashmita_Thapar — Tue, 26 Apr 2022 05:01:34 GMT

Hi @Ryan.Paredez

Shared the screenshot over private message.

Re: Login Failed for all users - licensed account

iamryan — Tue, 26 Apr 2022 15:42:52 GMT

Hi @Ashmita.Thapar,

I have shared it with the team. Can you please be prepared to respond back to any follow-up questions?

Re: Login Failed for all users - licensed account

Bill_Howard — Wed, 27 Apr 2022 17:16:40 GMT

@Ashmita.Thapar

Thanks for reaching out. If you are still having issues logging into your controller account, please visit https://help.appdynamics.com/support and file a new support ticket with all the relevant details. The support system uses your account management credentials, so you should be able to login and submit a ticket. This is the best way to ensure engineering takes a look and gets this resolved. We certainly want you to be able to login successfully!

Thanks again,

Bill