topic Re: Getting 500 Internal Error on Appdynamics SaaS Controller in Splunk AppDynamics

Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Tue, 21 Mar 2023 05:13:32 GMT

I am unable to access the SaaS controller with 500 Internal Server Error.

How to resolve it ?

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

iamryan — Tue, 21 Mar 2023 16:36:01 GMT

Hi @Mahendran.Pakkirisamy,

Thanks for reporting this. I'm going to send you a Private message from the Community to ask for more specific info.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Sunil_Agarwal — Wed, 22 Mar 2023 19:02:40 GMT

Hi @Mahendran.Pakkirisamy ,

Please recreate this issue and generate HAR file : https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-create-a-HAR-File-to-troubleshoot-web-download-issues/ta-p/23373

Submit the ticket to AppD Support with steps to reproduce this issue. How do I submit a Support ticket? An FAQ

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Thu, 23 Mar 2023 11:50:41 GMT

How to send the HAR file?

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Thu, 23 Mar 2023 11:54:40 GMT

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Sunil_Agarwal — Thu, 23 Mar 2023 22:03:19 GMT

@Mahendran.Pakkirisamy Thank you for providing specifics. We are working to resolve this issue. We'll keep you updated.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Tue, 28 Mar 2023 04:41:08 GMT

Any update on the above issue ?

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Sunil_Agarwal — Tue, 28 Mar 2023 04:57:03 GMT

I appreciate your patience. We looked into it and found the solution. We are attempting to resolve this problem. Following the application of the repair, I'll keep you informed.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

iamryan — Fri, 31 Mar 2023 16:42:42 GMT

Hi @Mahendran.Pakkirisamy

Just wanted to let you know that @Sunil.Agarwal and the team are still looking into it. We will be in touch when we have more info.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

iamryan — Wed, 19 Apr 2023 17:55:37 GMT

Hi @Mahendran.Pakkirisamy,

Sorry, this is taking so long. Would you be okay with us moving forward by having your current account fully deleted so you can start a new trial account from a different computer in hopes that you don't encounter the same error as before?
Please let me know.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Wed, 03 May 2023 04:23:04 GMT

We are okay. You can delete this current account.

Let us know and we will intiate the New Trail.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

iamryan — Wed, 03 May 2023 10:55:45 GMT

Hello @Mahendran.Pakkirisamy,

I have put in the request. I will report back when it's done. Thanks for your patience.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Sunil_Agarwal — Wed, 03 May 2023 21:09:10 GMT

@Mahendran.Pakkirisamy , Required changes has been made for this account. You can go ahead and request for new trial controller. Here is the link : https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/getting-started

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Thu, 04 May 2023 12:41:45 GMT

I have tried to create the Start Trial account. It throws error "eMail" account already exist.

Then I logged in and tried to create new tenant and navigating to same screen.

Could you create me a tenant from the backend ?

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

iamryan — Thu, 04 May 2023 14:14:34 GMT

Hi @Mahendran.Pakkirisamy,

I have passed this info along to the Accounts team.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Fri, 05 May 2023 03:11:29 GMT

I am able to see new controller mapped to my ID. Thanks for your support.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Fri, 05 May 2023 13:13:09 GMT

Server Visiblity License count was enabled earlier.

But, currently its not enabled.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

iamryan — Mon, 08 May 2023 09:38:00 GMT

Hi @Mahendran.Pakkirisamy,

I have shared this with an internal team. I will report back when I hear something.

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Mahendran_Pakki — Fri, 12 May 2023 04:15:55 GMT

Any Update on Server Visiblity license ?

Re: Getting 500 Internal Error on Appdynamics SaaS Controller

Sunil_Agarwal — Tue, 23 May 2023 18:25:37 GMT

Hi @Mahendran.Pakkirisamy , You should be having Server Visibility license now, Kindly validate and let us know if you still have any issues?