topic Unable to connect controller UI. in Splunk AppDynamics

Unable to connect controller UI.

CommunityUser — Wed, 05 Jul 2017 10:32:22 GMT

Hi,

I just installed the controller and tried to access the controller UI, however, all the services are running but still couldn't able to access the controller UI.

I checked the server log and found an error related to EUM and some other errors but not sure how these are related to the issue that I am facing.

Here you go in attached for server.log file.

^ Post edited by @Ryan.Paredez to remove log file attachment. Please do not share or attach log files to community posts for security and privacy reasons.

Re: Unable to connect controller UI.

Pratik_Maskey — Thu, 06 Jul 2017 06:11:48 GMT

Hi,

What you are getting on browse once you hit the controller URL.

Could you try to restart the controller and check if you are able to access the controller UI. Do follow the below steps if you are on linux for windows replace .sh with .bat

shell> ./controller.sh stop-appserver
shell> ./controller.sh stop-db
shell> ./controller.sh start-db
shell> ./controller.sh start-appserver

If after reastart you are still no able to access controller UI do share the latest logs with the browser screens after you hit the controller URL.

EUM related exception states its not able to resolve "api.eum-appdynamics.com" host,do check your network firewall.

Caused by: java.net.UnknownHostException: api.eum-appdynamics.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184) ~[na:1.8.0_121]
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172) ~[na:1.8.0_121]

If you want to check the access from outside your network use the below URL.

http://analytics.api.appdynamics.com/_ping

Regards,

Pratik

Re: Unable to connect controller UI.

CommunityUser — Thu, 06 Jul 2017 09:47:43 GMT

Hi Pratik,

Ours is Windows environment and facing the same problem even after restsrting all the AppD services.

Please refer the attached controller browser error screenshot and also the latest log files.

[Post edited by @Ryan.Paredez to remove attached log file for security reasons. We do not recommend sharing Log files on Community posts. It's best to do that via the Community Private Message function if needed]

Re: Unable to connect controller UI.

Pratik_Maskey — Fri, 07 Jul 2017 06:58:55 GMT

Hi Shashi,

The default port of glassfish is 8090. Could you try hitting the below URL.

http://HYDPCM205625L:8090/controller

Regards,

Pratik