topic Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token in Splunk AppDynamics

unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Tue, 21 Feb 2023 07:10:45 GMT

I follow up on this doc to generate tokens via API but I didn't receive any response from the server.
https://docs.appdynamics.com/appd/4.5.x/en/extend-appdynamics/appdynamics-apis/api-clients#APIClients-GeneratetheTokenThroughAPI
the curl like below:

curl -X POST -H "Content-Type: application/vnd.appd.cntrl+protobuf;v=1" "https://(accountName).saas.appdynamics.com/controller/api/oauth/access_token" -d 'grant_type=client_credentials&client_id=(username)@(accountName)&client_secret=(clientsecret)'
Please help me!

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Morelz — Tue, 21 Feb 2023 07:58:35 GMT

Hi Tran

Can you share a screenshot of what response you get from the terminal when running the POST command(Just hide sensitive data).

Thanks

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Tue, 21 Feb 2023 08:21:56 GMT

Hi Mario,
Nothing response 😞

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Morelz — Tue, 21 Feb 2023 09:05:00 GMT

If you get no response, something is wrong with one of the 3 below

client_id, accountname or client secret

Can you double check, that under Administration that the Client Id for the API Client is correct, account name of your controller, as well as the secret(All Case sensitive)

Just validating that the client_id value is the Client Name value that you have created for the API Client, not the username that you login to AppD with.

Ciao

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Tue, 21 Feb 2023 09:10:42 GMT

After changing clientId = clientName of my API client but I still cannot get the response from the server.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Tue, 21 Feb 2023 09:13:36 GMT

this is the response after changed

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Morelz — Tue, 21 Feb 2023 09:19:59 GMT

Hi Tran

Your syntax is 100% correct, is this a trial controller?

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Tue, 21 Feb 2023 09:21:59 GMT

yes, this is the trial controller and the syntax is correct.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Morelz — Tue, 21 Feb 2023 09:27:13 GMT

I would possibly try the request on another machine, I see you have a Macbook. Can you check another Linux machine?

Or it might be a limit on using the API Client when it's a trial controller, I would suggest to log a case to AppDynamics support to check if this is the case, as your request is correct, I have used your exact call, and replaced with my own details and it works.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Tue, 21 Feb 2023 10:42:00 GMT

I tried on another Linux machine but I still got the same situation.
Our company considering to use appDynamic as a monitoring server for our application and we would like to have a way to get the token dynamically via API so you can help me confirm that the trial controller can not use this feature.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Wed, 22 Feb 2023 10:09:37 GMT

@Mario.Morelli
Sorry If I interrupt you but could you confirm for me about the trials controller can not get tokens via API? If you can not so Can you please give me the contact of people who can answer my question above?
Thanks.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

iamryan — Wed, 22 Feb 2023 18:03:33 GMT

Hi @Tran.Vinh,

I'm also trying to figure this out. I'll report back when I get an answer.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

iamryan — Thu, 09 Mar 2023 01:56:32 GMT

Hi @Tran.Vinh,

I was asked to pass this along.

Can you please run this command with "curl -i" or verbose? It would be interesting to know if the server considers it a bad request or unauthorized.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tester_Testerso — Thu, 09 Mar 2023 02:31:10 GMT

Hi @Ryan.Paredez

this is the result. I saw an internal server error with error code 500

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

zhouyaoji — Thu, 09 Mar 2023 22:47:25 GMT

Hi @Tran.Vinh ,

You're using docs that are four years old. The request header has changed since 4.5 (the latest docs are 23.x), so the request should be the following:

curl -X POST -H "Content-Type: application/x-www-form-urlencoded" "https://<controller address>/controller/api/oauth/access_token" -d 'grant_type=client_credentials&client_id=<apiClientName>@<accountName>&client_secret=<clientSecret>'

See https://docs.appdynamics.com/appd/23.x/latest/en/extend-appdynamics/appdynamics-apis/api-clients.

The request header is now the following:

Content-Type: application/x-www-form-urlencoded"

I've been told that you should be able to use the Controller REST APIs with a trial license, BTW.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Fri, 10 Mar 2023 02:44:34 GMT

Hi @Joe.Catera
I tried sending a request flow your latest doc but I still have a new issue with 401 unauthorized

curl -i -X POST -H "Content-Type: application/x-www-form-urlencoded" -u "readyapi:683dfd51-60ea-4224-adc2-557e8d2212a0" "https://walker202302080517089.saas.appdynamics.com/controller/api/oauth/access_token" -d 'grant_type=client_credentials&client_id=readyapi@Waverley%20Software%20Inc&client_secret=683dfd51-60ea-4224-adc2-557e8d2212a0'
Could you help me check and correct if my syntax invalid
Thanks

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

zhouyaoji — Sat, 11 Mar 2023 03:29:20 GMT

Hi @Tran.Vinh ,

I'm not seeing anything wrong with your command syntax but am getting an "HTTP 401 Unauthorized" error. I'm asking one of our engineers to take a look to see if your command syntax is correct or if it's a credential issue. I'll get back to you next week with his response.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

Tran_Vinh1 — Thu, 16 Mar 2023 13:16:11 GMT

@Joe.Catera
Do you have any update?

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

zhouyaoji — Thu, 16 Mar 2023 18:54:58 GMT

@Tran.Vinh , I asked an engineer to help in a support ticket, but I haven't heard back, so I wrote to the engineer directly. Sorry about the delay.

Re: unable to get token via api https://accountName.saas.appdynamics.com/controller/api/oauth/access_token

zhouyaoji — Fri, 17 Mar 2023 01:20:09 GMT

@Tran.Vinh , the engineer wants to confirm that you are using the correct parameters for the `client_id` parameter. Can you verify that `Waverley%20Software%20Inc` is your account name and that `readyapi` is your API client name? Since you are not getting an HTTP 500 error, in other words, it doesn't appear to be a syntax issue, that the authorization 401 error might be caused by incorrect credentials---at least that's what we're trying to determine.