topic Re: 500 Internal error saas trial in Splunk AppDynamics

500 Internal error saas trial

Arun_Karoth1 — Wed, 01 Feb 2023 00:21:34 GMT

I have a Saas trial [redacted] and I have received the 500 internal error for some time. How can I fix this?

^ Post edited by @Ryan.Paredez to remove Controller URL. Please do not share Controller URL on Community posts for security and privacy reasons

Re: 500 Internal error saas trial

iamryan — Wed, 01 Feb 2023 16:28:41 GMT

Hi @Arun.Karoth,

I'm looking into this. I will report back here or through a Private Message.

Re: 500 Internal error saas trial

Matthew_Connley — Fri, 03 Feb 2023 03:22:25 GMT

Hello, I am experiencing the same issue. Please advise.

500 Error on Trial Login

Matthew_Connley — Tue, 07 Feb 2023 03:01:38 GMT

Attempting to log in to the controller for my trial, I receive the following 500 error:

: HttpErrorResponse <html><body><h1>500 Internal Server Error</h1><br/>Exception Id:d2cae2e4-1c58-4087-ab02-39928af4ee8f<br/></body></html> Http failure response for https://<redacted>.saas.appdynamics.com/controller/restui/containerApp/mainNavConfig: 500 Internal Server Error

Please advise.

Re: 500 Internal error saas trial

iamryan — Tue, 07 Feb 2023 17:14:28 GMT

Hello @Arun.Karoth and @Matthew.Connley,

I heard from the Accounts team

You should not click on "Use local login" rather should click on "Next".

On the login screen, you need to provide the email address/password associated with account creation.

Please let me know if this helps.

Re: 500 Internal error saas trial

Matthew_Connley — Tue, 07 Feb 2023 23:05:22 GMT

@Ryan.Paredez That is how I am logging in -- I am not clicking "Use local login". The problem persists.

Re: 500 Internal error saas trial

iamryan — Wed, 08 Feb 2023 16:58:58 GMT

Hi @Matthew.Connley thanks for letting me know. I've reported this back to the team. I will continue to update everyone here via this thread.

Re: 500 Internal error saas trial

iamryan — Thu, 16 Feb 2023 16:45:38 GMT

Hi @Arun.Karoth @Matthew.Connley are you still having issues? I have not heard back from Accounts, but I'll ping them again if this is still an issue.