topic Service Availability Problems after 20.6 update in Splunk AppDynamics

Service Availability Problems after 20.6 update

Marco_Antonio_M — Tue, 09 Jun 2020 06:03:29 GMT

Hi,

After update to last version 20.6, I can't add a URL to monitor. Each time I try it, the next message appear in screen and in logs.

I mod to many shapes the URL but the same result. I believe it is a bug.

Exist a manner to disable the validation o fix, please.

Screenshot

Logs:

Re: Service Availability Problems after 20.6 update

iamryan — Mon, 15 Jun 2020 16:24:28 GMT

Hi @Marco Antonio.Montiel Cruz,

Thanks for your question on Community. If you feel like your issue is an actual bug, it's best to send those over to support.

You can reach AppD Support here: https://www.appdynamics.com/support

If you learn anything from the interaction with support, can you please return back to this post and share those learnings here. This helps build a knowledge bank of answers for the community.

Re: Service Availability Problems after 20.6 update

Marco_Antonio_M — Wed, 17 Jun 2020 19:15:29 GMT

Hi,

Thanks,

I back to support and after check some of solutions, nothing work. In this moment the problem is with Engineers for a fix the bug or another solution.

I'll update this post after response

Re: Service Availability Problems after 20.6 update

Marco_Antonio_M — Mon, 29 Jun 2020 20:43:50 GMT

Status:

At this moment it is in revision by support and sales channel.

Support said that this behavior is normal in the last version, for security reasons.

Their solution was to use a free extension instead, but no reason because we have licenses purchased...

Update soon.

Re: Service Availability Problems after 20.6 update

Khalid_Abdelra1 — Wed, 18 Nov 2020 12:49:45 GMT

I am facing the same problem now if there is any update please inform us

@Marco Antonio.Montiel Cruz @Ryan.Paredez

Re: Service Availability Problems after 20.6 update

iamryan — Thu, 19 Nov 2020 18:43:11 GMT

Hi @Khalid.Abdelrahman,

I spoke to a colleague and they suggested it's best to contact support for this particular issue.

You can reach support by going to appdynamics.com/support

Re: Service Availability Problems after 20.6 update

Khalid_Abdelra1 — Sun, 22 Nov 2020 20:36:31 GMT

@Ryan.Paredez Service availability is no longer supported by Appdynamics it just available for users who still use it.

Re: Service Availability Problems after 20.6 update

Marco_Antonio_M — Tue, 01 Dec 2020 19:15:03 GMT

Excuse me for sharing this info a little late

From On-Premise version 20.10, a solution was released. The support response was:

A flag enable below config:

a) Loop back address - localhost, 127.0.0.1, ::1(IPv6)
b) Site local address - 192.168.0.0/16, 10.0.0.0/8, 172.16.0.0/12, fec0::/8(IPv6)

but not:

c) Link local address - 169.254.0.1 - 169.254.255.254, fe80::/10(IPv6)
d) Any local address - 0.0.0.0, ::(IPV6)
e) Multicast address - 224.0.0.0/4(224.0.0.0 to 239.255.255.255), ff00::/8(IPV6)

From Admin Console, search and set to true:

sim.sam.monitor.restricted.addresses.allowed

restart.