Machine agent not reporting metrics

Priyanka_Singh — Tue, 26 May 2020 10:09:17 GMT

Hi,

We have installed machine agent on servers but metrics are not reporting to controller.

I have checked controller.xml file and logs as well.

Getting below error in logs:

[extension-scheduler-pool-10] 05 May 2020 16:09:03,827 INFO ReportMetricsConfigSupplier - Basic metrics will be collected and reported through the SIM extension because SIM is enabled.
[AD Thread-Metric Reporter1] 05 May 2020 16:09:08,937 ERROR ManagedMonitorDelegate - HTTP Request failed: HTTP/1.1 504 GATEWAY_TIMEOUT
[AD Thread-Metric Reporter1] 05 May 2020 16:09:08,937 WARN ManagedMonitorDelegate - Error sending metric data to controller:null
[AD Thread-Metric Reporter1] 05 May 2020 16:09:08,937 ERROR ManagedMonitorDelegate - Error sending metrics - will requeue for later transmission

Thanks

Priyanka

Re: agent is not reporting metrics

iamryan — Tue, 26 May 2020 17:09:23 GMT

HI @Priyanka.Singh,

We have a Knowledgebase article that I think may help with your question. https://community.appdynamics.com/t5/Knowledge-Base/Why-is-the-Machine-Agent-not-reporting-properly/ta-p/13983

If you learn anything from that article, please do share your results back on your post so we continue to build a knowledge bank of answers.

Also, I can see you shared some snippets of your log files. I wanted to provide any FYI that log files can contain sensitive information. Please double check to make sure you are okay with any information listed in your original post. If you would like to edit the post, please send me a PM and I can work with you to remove anything unwanted.

topic Machine agent not reporting metrics in Splunk AppDynamics

Machine agent not reporting metrics

Re: agent is not reporting metrics